Georgia Charles

Conducted face-to-face interactions with customers to facilitate service inquiries.

Managed bookings via phone, email, and in-person, ensuring efficient scheduling.

Demonstrated knowledge of vehicle parts, purposes, and warranty options.

Oversaw daily time management for personal and team tasks.

Prepared invoices and quotes for vehicle repairs.

Completed daily tasks for up to 30 vehicles efficiently.

Coordinated workshop time management with Manager and Foreman.

Collaborated with technicians to ensure timely completion of services.

Achieved Master level in Ford NZ comprehensive Service Advisor training.

Assisted customers with service inquiries and vehicle maintenance needs.

Communicated service recommendations clearly to customers and technicians.

Trained new staff on customer service protocols and operational procedures.

Managed phone communications, including answering and making calls efficiently.

Monitored support email inbox to address inquiries promptly.

Generated monthly client reports to summarize key performance metrics.

Analyzed operational data to identify trends and recommend improvements in fleet usage.

Entered invoices accurately to maintain financial records.

Issued purchase order numbers for suppliers to streamline procurement processes.

Coordinated vehicle bookings for compliance and maintenance activities.

Led health and safety initiatives to promote workplace standards.

Collaborated effectively with nationwide vehicle workshop providers for service optimization.

Maintained accurate records of vehicle usage and maintenance history in systems.

Maintained up-to-date log books for each vehicle.

Polished and vacuumed vehicle interiors to enhance cleanliness.

Washed vehicle exteriors regularly to uphold appearance.

Verified currency of service and WOF stickers on vehicles.

Photographed and reported any damage to vehicles promptly.