Georgia Cook
Portobello,New Zealand
Summary
I am a hard-working woman, with a need to strive for success. I have grown in a tough environment and have gained the stamina for dealing with the hardest of scenarios.
Overview
10
10
years of professional experience
Work History
Front Of House
David Morgans Lea
Portobello, Dunedin
09.2022 - 05.2023
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Senior Bartender
Eleven Bar and Club
11.2021 - 06.2022
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety.
- Prepared specialty drinks to support servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Poured, mixed and blended pre-mixes for expected daily cocktail needs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Animal Care Assistant
Orakanui Paws Inn
04.2021 - 07.2021
- Kept animals clean and free of contaminants to promote optimal health
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Maintained clean and organized boarding areas to promote animal wellbeing.
Contractor
Elite
09.2019 - 02.2021
- Bartending under pressure
- Using tills and handling money
- Working with intoxicated customers and dealing with them accordingly
- Cleaning and organizing an entire bar along with looking after contractors.
Sales Assistant
Nichol’s Garden Centre
08.2018 - 11.2018
- Selling gardening supplies and flora to customers
- Working on tills and handling money
- Organizing isles and products
Food Handler/Server
Bayfield High School Canteen
02.2015 - 08.2015
- Handling, preparing and serving food
- Looking after money and adding it all up accurately
- We won the “Heart Start Excellence Award” for healthy foods
Volunteer
Otago Museum
03.2013 - 08.2013
- Feeding and caring for various insects within the Butterfly House and
- Maintaining a clean environment for both the animals and visitors.
Education
NCEA Level 2
Bayfield High School
Dunedin12.2016
NCEA Level 1 Merit Endorsed -
Bayfield High School
2016
National Certificate in Mathematics -
Bayfield High School
01.2015
Skills
- I have been surrounded by a positive support force my entire life and love the experience of working, meeting new people and being in a new environment
- I did a Communication and Leadership Course in 2017 which provided me with skills for working in a group environment
- I have helped run a bar during busy days of the week in Central Dunedin offering me skills on how to deal with customers as well as co-workers in fast paced workplace
- I am adept at mathematics and can work accurately with money
- I have been surrounded by animals all my life, and currently maintain two aquariums and an elderly cat
- I excel in uses of Microsoft Office and POS, while also being good at picking up new skills in other applications/software
- I can speak a little bit of German
- Resolving Disputes
Timeline
Front Of House
David Morgans Lea
09.2022 - 05.2023
Senior Bartender
Eleven Bar and Club
11.2021 - 06.2022
Animal Care Assistant
Orakanui Paws Inn
04.2021 - 07.2021
Contractor
Elite
09.2019 - 02.2021
Sales Assistant
Nichol’s Garden Centre
08.2018 - 11.2018
Food Handler/Server
Bayfield High School Canteen
02.2015 - 08.2015
Volunteer
Otago Museum
03.2013 - 08.2013
NCEA Level 2
Bayfield High School
NCEA Level 1 Merit Endorsed -
Bayfield High School
National Certificate in Mathematics -
Bayfield High School