Georgia Cook
Portobello,New Zealand
Summary
I am a hard-working woman, with a need to strive for success. I have grown in a tough environment and have gained the stamina for dealing with the hardest of scenarios.
Overview
10
10
years of professional experience
Work History
Front Of House
David Morgans Lea
09.2022 - 05.2023
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Senior Bartender
Eleven Bar and Club
11.2021 - 06.2022
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety.
- Prepared specialty drinks to support servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Poured, mixed and blended pre-mixes for expected daily cocktail needs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Animal Care Assistant
Orakanui Paws Inn
04.2021 - 07.2021
- Kept animals clean and free of contaminants to promote optimal health
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Maintained clean and organized boarding areas to promote animal wellbeing.
Contractor
Elite
09.2019 - 02.2021
- Bartending under pressure
- Using tills and handling money
- Working with intoxicated customers and dealing with them accordingly
- Cleaning and organizing an entire bar along with looking after contractors.
Sales Assistant
Nichol’s Garden Centre
08.2018 - 11.2018
- Selling gardening supplies and flora to customers
- Working on tills and handling money
- Organizing isles and products
Food Handler/Server
Bayfield High School Canteen
02.2015 - 08.2015
- Handling, preparing and serving food
- Looking after money and adding it all up accurately
- We won the “Heart Start Excellence Award” for healthy foods
Volunteer
Otago Museum
03.2013 - 08.2013
- Feeding and caring for various insects within the Butterfly House and
- Maintaining a clean environment for both the animals and visitors.
Education
NCEA Level 2
Bayfield High School
Dunedin12.2016
NCEA Level 1 Merit Endorsed -
Bayfield High School
2016
National Certificate in Mathematics -
Bayfield High School
01.2015
Skills
- I have been surrounded by a positive support force my entire life and love the experience of working, meeting new people and being in a new environment
- I did a Communication and Leadership Course in 2017 which provided me with skills for working in a group environment
- I have helped run a bar during busy days of the week in Central Dunedin offering me skills on how to deal with customers as well as co-workers in fast paced workplace
- I am adept at mathematics and can work accurately with money
- I have been surrounded by animals all my life, and currently maintain two aquariums and an elderly cat
- I excel in uses of Microsoft Office and POS, while also being good at picking up new skills in other applications/software
- I can speak a little bit of German
- Resolving Disputes
Timeline
Front Of House
David Morgans Lea
09.2022 - 05.2023
Senior Bartender
Eleven Bar and Club
11.2021 - 06.2022
Animal Care Assistant
Orakanui Paws Inn
04.2021 - 07.2021
Contractor
Elite
09.2019 - 02.2021
Sales Assistant
Nichol’s Garden Centre
08.2018 - 11.2018
Food Handler/Server
Bayfield High School Canteen
02.2015 - 08.2015
Volunteer
Otago Museum
03.2013 - 08.2013
NCEA Level 2
Bayfield High School
NCEA Level 1 Merit Endorsed -
Bayfield High School
National Certificate in Mathematics -
Bayfield High School
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