Georgia Ferguson
Summary
Dynamic Sales Specialist with proven success at Farm Source, adept at upselling and enhancing customer satisfaction through exceptional product knowledge and tailored recommendations. I foster strong relationships, ensuring repeat business and seamless service delivery. Committed to achieving sales targets while providing first-rate customer care.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Farm Source
12.2022 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Drafted, finalized and submitted paperwork to complete sales.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Assigned team members for health checks and compiled results digitally.
- Loaded and unloaded customer orders and trucks promptly.
Vet Nurse
Multiple Employers
12.2014 - 09.2021
- Contributed to efficient clinic operations by maintaining clean and organized treatment areas, exam rooms, and kennels.
- Assisted in surgical operations, ensuring a sterile environment and proper preparation of instruments for optimal outcomes.
- Assisted with inventory management by ordering necessary supplies and medications, ensuring essential resources were readily available for patient care.
- Developed strong client relationships by delivering compassionate care and clear communication regarding pet health needs.
- Enhanced patient care by providing high-quality nursing support to veterinarians during examinations and procedures.
- Responded promptly to emergency situations using critical thinking skills to assess conditions quickly and provide necessary assistance or referrals when appropriate.
- Participated in continuing education opportunities to stay current with industry advancements in veterinary medicine practices.
- Managed medical records accurately and diligently, ensuring all documentation was up-to-date for seamless continuity of care among veterinary staff.
- Administered medications as prescribed, closely monitoring patient responses and adjusting dosages accordingly for best results.
- Promoted a positive team atmosphere within the clinic by collaborating effectively with colleagues and contributing to an inclusive work environment.
- Conducted diagnostic tests such as radiographs, blood work, and urinalysis to aid in accurate diagnoses and effective treatment plans.
- Mentored new vet nurse hires as they acclimated into the role through guidance on best practices related to patient care delivery and clinic operations.
Education
Certificate - Health And Safety Representative (stage 1)
Vertical Horizonz
Hamilton 09.2023
F Endorsement -
Vertical Horizonz
Hamilton 07.2023
Certificate - Forklift Operator OSH
IVS
Hamilton, WKO04.2023
Certificate - Veterinary Nursing
Wintec
Hamilton11.2014
Certificate - Animal Care
Wintec
Hamilton02.2014
Skills
- Client relations
- Customer service and care
- Upselling and cross selling
- Cash handling
- Sales forecasting
- Office admin work
- Replenishment of stock
- Product and service knowledge
- Interpersonal communication skills
- Closing of store at end of business hours
Timeline
Sales Specialist
Farm Source
12.2022 - Current
Vet Nurse
Multiple Employers
12.2014 - 09.2021
Certificate - Health And Safety Representative (stage 1)
Vertical Horizonz
F Endorsement -
Vertical Horizonz
Certificate - Forklift Operator OSH
IVS
Certificate - Veterinary Nursing
Wintec
Certificate - Animal Care
Wintec
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