Georgia McLellan
Dunedin
Summary
Account Executive with Aon Insurance, skilled in customer service and account management. Proven track record of enhancing client satisfaction through strong interpersonal skills and effective communication. Successfully trained junior team members and drove product launches, demonstrating leadership and strategic planning abilities. Passionate about fostering long-term client relationships and overall great client outcomes.
Overview
10
10
years of professional experience
Work History
Account Executive
Aon Insurance
03.2021 - Current
- Provide exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Manage multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boost client satisfaction by developing and maintaining strong relationships through effective communication.
- Train junior team members on best practices for account broker responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Enhance team performance, sharing best practices and mentoring junior account brokers.
- Drove successful product launches, coordinating with marketing and product development teams to ensure alignment with customer needs.
- Negotiate prices, terms of sales and service agreements.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
Makeup Artist
Self-employeed
02.2018 - Current
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Guided clients through pre-event trials to determine optimal colour palettes and styles that complement their individual aesthetic preferences.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse client needs.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
Crew Member
McDonald's
05.2015 - 01.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Commerce - Management
University of Otago
Dunedin, NZ07-2026
New Zealand Compliance For Advisers Certification -
ANZIIF
01-2022
NCEA Level 2 And 3 -
Kavanagh College
Dunedin, NZ12-2017
NCEA Level 1 -
Columba College
Dunedin, NZ12-2015
Skills
- Written and verbal communication
- Customer service
- Account management
- Interpersonal skills
- Account planning
Timeline
Account Executive
Aon Insurance
03.2021 - Current
Makeup Artist
Self-employeed
02.2018 - Current
Crew Member
McDonald's
05.2015 - 01.2021
Bachelor of Commerce - Management
University of Otago
New Zealand Compliance For Advisers Certification -
ANZIIF
NCEA Level 2 And 3 -
Kavanagh College
NCEA Level 1 -
Columba College
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