Georgia Newbold
Ngatea
Summary
Attentive Receptionist with high energy, great customer service skills and clerical prowess. Enhances guest relations and office reputation through unparalleled professionalism and prompt customer assistance. Expert in word processing, file management and spreadsheet tracking. Hardworking and reliable Motivated and friendly worker with a flexible schedule. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
1
1
year of professional experience
Work History
Receptionist
Tasman Tourism NewZealand
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Bartender
Bayview Hotel
01.2024 - 09.2024
- Verified legal drinking age of patrons through stringent ID checks
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty
- Used POS system to process cash and credit card transactions
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty
- Maintained cleanliness and organization of the bar area, following health and safety guidelines
- Created a welcoming atmosphere, engaging in friendly conversations with patrons
Education
High School Diploma -
Hauraki Plains College
Ngatea, WKO01.2019
Skills
- Document Preparation
- Reliability
- Microsoft Office
- Restock shelves
- Payment Processing
- Multi-tasking
- Organizational Skills
- Communication Skills
Timeline
Receptionist
Tasman Tourism NewZealand
08.2024 - Current
Bartender
Bayview Hotel
01.2024 - 09.2024
High School Diploma -
Hauraki Plains College
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