Georgia Nicholls
Christchurch,CAN
Summary
Dynamic leader with a proven track record, enhancing customer satisfaction and streamlining operations. Excelled in staff management and problem-solving, significantly increasing sales through exceptional service and teamwork. Skilled in both verbal communication and adaptability, consistently achieving high-quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Paddington Group (Kokomo)
04.2024 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Motivated staff to perform at peak efficiency and quality.
Senior Foh to Duty Manager
Inkster Company (OGB + Fox & Ferret)
11.2022 - 04.2024
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Senior Waitress/bartender
Maestro Hospitality (Fiddlesticks)
06.2022 - 11.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Served high customer volumes during special events, nights, and weekends.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- To a high and skill full standard prepared Coffee, Cocktails and a large selection of beverages to meet customer needs
Painter Laborer
Shamrock Painting Ltd
05.2021 - 06.2022
- Maintained clean workspaces, organizing tools and equipment for optimal productivity.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Delivered high-quality results by utilizing industry-standard painting tools and materials.
- Consistently met deadlines on assigned projects by prioritizing tasks efficiently based on urgency level.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Travelled to required destinations over the South Island to complete jobs for the client to a high standard by deadline.
Deli Assistant
New Workd Kaiapoi
05.2020 - 05.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
Education
Diploma In Beauty Therapy -
National School of Aesthetics
2021
Level 1 And Level 2 NCEA -
Kaiapoi High School
Kaiapoi, CAN2020
Skills
Staff Management
Timeline
Restaurant Manager
Paddington Group (Kokomo)
04.2024 - Current
Senior Foh to Duty Manager
Inkster Company (OGB + Fox & Ferret)
11.2022 - 04.2024
Senior Waitress/bartender
Maestro Hospitality (Fiddlesticks)
06.2022 - 11.2022
Painter Laborer
Shamrock Painting Ltd
05.2021 - 06.2022
Deli Assistant
New Workd Kaiapoi
05.2020 - 05.2021
Diploma In Beauty Therapy -
National School of Aesthetics
Level 1 And Level 2 NCEA -
Kaiapoi High School
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