Georgia Nicholls
Christchurch,CAN
Summary
Dynamic leader with a proven track record, enhancing customer satisfaction and streamlining operations. Excelled in staff management and problem-solving, significantly increasing sales through exceptional service and teamwork. Skilled in both verbal communication and adaptability, consistently achieving high-quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Paddington Group (Kokomo)
Christchurch, CAN
04.2024 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Motivated staff to perform at peak efficiency and quality.
Senior Foh to Duty Manager
Inkster Company (OGB + Fox & Ferret)
Christchurch
11.2022 - 04.2024
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Senior Waitress/bartender
Maestro Hospitality (Fiddlesticks)
Christchurch, CAN
06.2022 - 11.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Served high customer volumes during special events, nights, and weekends.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- To a high and skill full standard prepared Coffee, Cocktails and a large selection of beverages to meet customer needs
Painter Laborer
Shamrock Painting Ltd
South Island
05.2021 - 06.2022
- Maintained clean workspaces, organizing tools and equipment for optimal productivity.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Delivered high-quality results by utilizing industry-standard painting tools and materials.
- Consistently met deadlines on assigned projects by prioritizing tasks efficiently based on urgency level.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Travelled to required destinations over the South Island to complete jobs for the client to a high standard by deadline.
Deli Assistant
New Workd Kaiapoi
Christchurch, CAN
05.2020 - 05.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
Education
Diploma In Beauty Therapy -
National School of Aesthetics
2021
Level 1 And Level 2 NCEA -
Kaiapoi High School
Kaiapoi, CAN2020
Skills
Staff Management
Punctual
Excellent written and verbal communication
Flexible and Adaptable
Teamwork and Collaboration
Inventory control and record keeping
Timeline
Restaurant Manager
Paddington Group (Kokomo)
04.2024 - Current
Senior Foh to Duty Manager
Inkster Company (OGB + Fox & Ferret)
11.2022 - 04.2024
Senior Waitress/bartender
Maestro Hospitality (Fiddlesticks)
06.2022 - 11.2022
Painter Laborer
Shamrock Painting Ltd
05.2021 - 06.2022
Deli Assistant
New Workd Kaiapoi
05.2020 - 05.2021
Diploma In Beauty Therapy -
National School of Aesthetics
Level 1 And Level 2 NCEA -
Kaiapoi High School