Georgia O'Brien
Hove,Brighton
Summary
I was born in New Zealand and moved to England for my OE in 2023 to broaden my experiences, learn new cultures and expand my skills. I completed 4 years of secondary school and achieved a level 2 certificate.
I have held a number of jobs and positions in hospitality in New Zealand and England. I am highly skilled in all the aspects of customer service and front of house management. I am polite, courteous, trustworthy and reliable. I have a good understanding of business requirements and know the importance of efficiency and proactive attitudes.
I enjoy working with people and ensuring their interaction with whatever business I am working for is a good experience to ensure their return custom.
I am a reliable and efficient Deli Assistant known for productivity and completing tasks with speed and accuracy. Possess specialized skills in food safety, customer service, and inventory management. Excel in communication, teamwork, and adaptability, ensuring smooth operation in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Deli Assistant, Front of House
The Deli - Falmer Bar
University Of Sussex, Brighton
01.2024 - Current
- Prepared sandwiches using specified ingredients while adhering to safety standards.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
- Operated cash register to process customer purchases accurately and efficiently.
- Checked expiration dates on all deli products to ensure quality control.
- Maintained records of sales transactions for accounting purposes.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Followed all safety procedures when handling knives or operating machinery in the kitchen area.
- Ensured that workstations were properly cleaned before closing time each day.
- Assisted with catering orders as needed by preparing platters according to customer requests.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
Front of House Staff & Shift Superviser
Empire Chicken
Riverside Market, Christchurch
02.2022 - 09.2023
- Provided exceptional customer service to ensure satisfaction.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Informed customers of daily specials and promotions available at the restaurant.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Answered phone calls from customers inquiring about and placed UBER orders.
- Assigned duties to other front of house staff members as needed.
- Followed up with customers after their meal to ensure satisfaction.
- Verified that alcoholic beverages were served only to those 21 years of age or older.
- Memorized menu and offered recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
Education
High School Diploma -
Garin College
Nelson11-2018
Skills
- Food Preparation
- Equipment safety
- Food safety knowledge
- Cleanliness and sanitation
- Product presentation
- Menu Planning
- Order Taking
- Upselling strategies
- Product Rotation
- Cooking
- Equipment Operation
- Cash Handling
- Register operations
- Ordering Procedures
- Product Recommendations
- Product Knowledge
- Effective customer communication
- Sales proficiency
- Safe Food Handling
- Interactive communication skills
- Work Area Maintenance
- Salad preparation
- POS System Operation
- Hospitality service expertise
- Customer Service
- Honesty and Integrity
Affiliations
- In my spare time I enhance my skills in drawing and sketching of which I am very good at.
- I also enjoy the beach
- Spending time with friends
Timeline
Deli Assistant, Front of House
The Deli - Falmer Bar
01.2024 - Current
Front of House Staff & Shift Superviser
Empire Chicken
02.2022 - 09.2023
High School Diploma -
Garin College
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