Summary
Overview
Work History
Education
Skills
Leadership Experiences
Languages
Timeline
Generic
Georgia Smith

Georgia Smith

Summary

I am a dedicated and creative professional with several years of experience in the hairdressing industry, known for delivering exceptional client service, attention to detail, and strong interpersonal skills. Having developed a deep understanding of customer needs, time management, and working under pressure, I am now seeking a career change to apply my transferable skills in a new, dynamic environment. Motivated to learn and grow, I am eager to bring my enthusiasm, adaptability, and strong work ethic to a new field where I can continue to make a meaningful impact.

Overview

6
6
years of professional experience

Work History

Hairdresser Apprentice to Qualified Stylist

Loulous Hair Salon
10.2022 - Current
  • Followed strict safety protocols when dealing with hazardous materials.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
  • Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
  • Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
  • Enhanced accuracy of completed work through diligent attention to detail while performing assigned duties.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.

Bartender

Lawrenson Group
07.2020 - 02.2021


  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Service Centre Representative

Converga
11.2019 - 03.2020
  • Mail and Courier Processing and Delivery
  • Ensure your site is compliant with Converga and client Health & Safety Standards
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Collaborated with team members to improve overall service centre performance and customer experience.
  • Demonstrated adaptability and flexibility in managing shifting priorities and adjusting workload to accommodate high call volume periods during peak seasons.
  • Utilized multiple software applications simultaneously for efficient data entry and record-keeping purposes during calls.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Fairfield College
Hamilton, NZ
12-2019

Skills

  • Good customer service
  • Cleaning and sanitizing
  • Customer consultation
  • Relationship building and management
  • Highly motivated self-starter
  • Detail-orientated
  • Appointment scheduling
  • Salon marketing
  • Sanitation practices
  • Service coordination
  • Continuing education
  • Advanced communication skills
  • Conflict resolution and de-escalation techniques
  • High emotional intelligence and empathy
  • Team collaboration and strong work ethic
  • Calm and composed under pressure
  • Observant and detail-oriented
  • Adaptable and quick to learn new procedures
  • Strong understanding of personal boundaries and confidentiality
  • New Zealand Full Drivers Licence for 5 years

Leadership Experiences

  • Helping with the 2017 “Special Olympics” (An inter-school athletics event for the ALC (Active learning centre- People that need extra help at school) groups from around Waikato
  • Captain of my Football team
  • Selected as a STARS Peer Mentor for 2018

Languages

English
Native or Bilingual
Maori
Elementary

Timeline

Hairdresser Apprentice to Qualified Stylist

Loulous Hair Salon
10.2022 - Current

Bartender

Lawrenson Group
07.2020 - 02.2021

Service Centre Representative

Converga
11.2019 - 03.2020

High School Diploma -

Fairfield College

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Georgia Smith