Georgia Spicer
Tuakau,Auckland
Summary
As an enthusiastic, professional and ambitious young adult I am seeking a new challenging career. I am a hard working individual who strives to achieve the best in all areas. I pride myself on being able to grasp new concepts quickly and efficiently. Having entered the workforce at 14 and advancing to a full time career at 16 I have developed an industry acumen that is well respected by my managers, peers and often acknowledged by my clientele. I have gained excellent skills, knowledge and experience, I pride myself in being punctual, reliable, flexible and highly organized.
Overview
9
9
years of professional experience
Work History
Maternity Leave
Mother
09.2023 - Current
Customer Solutions Co-ordinator
McLarens
04.2022 - Current
- Enhanced customer satisfaction by developing and implementing effective solutions for complex issues.
- Mitigating fee leakage by effectively managing time
- Manage a portfolio of claims to agreed client standards
- Maintain a KPI level of no less than 95% at any one time
- Maximize customer satisfaction through each job allocation
- Flexibility in responding to the needs of the needs of the business
- Files contain evidence of investigation and appropriately labelled documentation
- Providing factual reports on all claims, advise on risk/hazard improvement measures, underwriting matters and recovery opportunities
- Working in a professional, supportive manner with all team members
Business Development Manager
Janssen Insurance
12.2021 - 04.2022
- Responsibility for Financial growth Obtain brand recognition
- Researching and planning new market initiatives
- Developed client relationships
- Corresponding with clients and ensuring all enquiries are resolved immediately
- Self managed workload Analytical and problem solving skills
- Promoting Janssen Insurance policies
- Managing accounts
- Responsibility of a company vehicle
- Schedule appointments and provide general office information
- Received incoming calls and correspondence to promote timely communication
Junior Claims Handler
Janssen Insurance
06.2021 - 12.2021
- Using an appreciate form of address, personal identification and closure with customers
- Clearly identifying customer needs and making sure information provided by the customer is complete
- On each customer contact confirming the accuracy of information and updating where required
- Claim Lodgment
- Ensuring that sufficient details are obtained from customers to enable effective management
- Corresponding with any party that has in interest in the claim
- Participating as an active team member
- Collaborated with Third Party insurance companies
- Instructed clients on coverage in easy-to-understand terminology
- Collaborated with colleagues to manage large volume of claims.
Service Advisor
AA Auto Centre, Auckland Express Service Centre
05.2020 - 06.2021
- Ordering parts efficiently to prevent delays in servicing and repair work
- Attended safety meetings and implemented policies with team members
- Managed inventory through computerized inventory control system
- Maintained cleanliness, safety and efficiency of workshop
- First point of contact for customers
- Entering Invoices and Credits from Vendors
- Cleaning technician on vehicles
- Keeping health and safety and Quality assurance up to date
- Answer telephone calls for all inquiries from clients, vendors and various other callers seeking information
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolve customer problems and complaints
- Explain technical information in clear terms to non-technical individuals to promote better understanding
- Deliver excellent customer service, resulting in positive responses
Customer Service Representative
AA Auto Centre, Auckland Express Service Centre
07.2019 - 05.2020
- Worked with a range of customers to understand needs and provide excellent service
- Maintained excellent attendance record, consistently arriving to work on time
- Kept on track of all daily tasks
- Answering 100 + incoming calls a day for 12 Major branches around Auckland, ensuring each sites booking requests and requirement were meet
- Followed up on all customer email bookings and enquiries
- Maintained customer satisfaction and focusing on addressing customer needs and enquiries
Hairdressing Apprentice
The Salon, Tuakau
02.2016 - 07.2019
- Organization skills and social skills
- Attentive and disciplined professional
- Assisted qualified colleagues with coloring and styling hair to maintain salon workflow
- Create appointments and advise service to meet customers' needs
- First point of contact for clients including getting hair ready for treatment by shampooing and conditioning at basins
- Stock rotation and ordering supplies
- Maintaining a clean, tidy and safe environment
Waitress
Tuakau Hotel Bar and Restaurant
01.2016 - 01.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Cash handling and sales ability
- TAB and gaming machine operator
- Meeting customer demands
- Ensuring clear communication between colleagues to ensure customer satisfaction
Receptionist
NZ Bakels
01.2015 - 01.2018
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Costings
- Accounts payable/Receivable
- First point of call for all customers
- Ensured all customer calls were directed to the correct departments
- Data entry/Financial entries
- Maintained physical and computer-based filing systems
Education
Manukau Institute Of Technology
Manukau, AucklandTuakau College
Tuakau, AucklandNZ Certificate - Loss Adjusting
ANZIIF
Skills
- Reporting and documentation
- Organizational skills
- Stock handling
- Proficient Microsoft Office skills
- Problem solving and analytical skills
- Sales skills
- Initiative
- Motivation and dedication to tasks
- Communication skills
- Teamwork and leadership skills
- Customer service
- Business development understanding
Extracurricular Activities
Running Fishing Netball Home Modifications Kayaking Swimming
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Maternity Leave
Mother
09.2023 - Current
Customer Solutions Co-ordinator
McLarens
04.2022 - Current
Business Development Manager
Janssen Insurance
12.2021 - 04.2022
Junior Claims Handler
Janssen Insurance
06.2021 - 12.2021
Service Advisor
AA Auto Centre, Auckland Express Service Centre
05.2020 - 06.2021
Customer Service Representative
AA Auto Centre, Auckland Express Service Centre
07.2019 - 05.2020
Hairdressing Apprentice
The Salon, Tuakau
02.2016 - 07.2019
Waitress
Tuakau Hotel Bar and Restaurant
01.2016 - 01.2019
Receptionist
NZ Bakels
01.2015 - 01.2018
Manukau Institute Of Technology
Tuakau College
NZ Certificate - Loss Adjusting
ANZIIF
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