I'm an experienced Office Administrator with a wide range of skills in office management and customer engagement. I pride myself in my ability to communicate well, working in a team, even during high pressure situations. I enjoy dealing with people, always willing to help and assist others.
Over the past 7 years I have had the privilege of being able to take time off work being there for our three daughters Ella, Lilly and Mia, which has been the greatest joy.
Now that our youngest is approaching school age I feel ready and motivated to get back into the work force, making use of experience gathered in my past employment, looking to add to my skills, excited to contribute to a new team and company.
Managing general office activities, office staff and team of on road Technicians, organizing work days, jobs and bookings.
Answering phone calls, booking jobs, dealing with customers and insurance companies in a professional and polite manner.
Conducting staff meetings, taking minutes, communicating company procedures, providing our Technicians with feed back on jobs, paper work and outcomes.
Responsible for payroll, general banking and debt collection. Daily checking and responding to emails and customer concerns.
Setting up Health & Safety procedures according to HazardCo regulations and implenting it to office staff and on road Technicians.
Communicating and liaising with major insurance companies such as AMI, Tower, IAG, their claims handlers, loss adjusters and policy holders. My work also included generating detailed reports and assessment summaries to advance the claim process.
Training office staff, phone manners, in house computer software, and payroll.
Assisting during major flood events around New Zealand, traveling to support office staff of other Jae branches, dealing with high pressure daily work loads, helping to organize and process hundreds of insurance claims to advance the Flood Restoration process.
Welcomed, checked in clients, took personal information, processed payments in preparation for driving school classes.
Organized incoming mail and daily checking emails.
Daily banking reconciliations, checking accounting records, bank statements to identify and resolve any discrepancies, ensuring accuracy, detecting errors.
Scheduled appointments and conducted follow-up calls to clients.
Operated traditional and commercial washers & dryers while being responsible for health and safety and conscious of safety protocols.
Cleaned resident's rooms to a high standard, in accordance with company regulations.
Talked, cared for, and looked after the elderly in a kind, respectful and professional manner.