Summary
Overview
Work History
Skills
Websites
Timeline
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Georgiana Johnson

Georgiana Johnson

Taupo,NZ

Summary

Highly motivated and successful change agent with a passion for strategic planning to drive business growth, process improvement, and exceptional customer service. Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organisational efficiency through technology. Utilises decision-making skills and sound judgment to positively impact organisation success. Embraces problems and opportunities with a rational and analytical approach to problem-solving, creating effective strategies and plans that yield results. Natural ability to build trusted rapport with diverse individuals, confidently navigating highly politicised environments to drive innovation and thought leadership. Experienced in navigating complexities and challenges of the local government environment, both internally and externally, gaining firsthand knowledge on how to break through constraints faced by local governments. Committed to delivering positive customer experiences that foster loyalty and repeat business. Respected in the sector for sound judgment, strong planning abilities, and excellent interpersonal communication skills. Over 20 years of experience implementing software solutions across three different sectors, including over 14 years in the local government sector.

Overview

22
22
years of professional experience

Work History

General Manager Sales ANZ

Datacom
06.2015 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased Datascape's local government market share from 32% to currently 76% in New Zealand
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organisational growth.
  • Tripled our monthly reoccurring revenue
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organisational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analysed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Enhanced customer satisfaction with the introduction of customer feedback system, leading to service improvements and repeat business.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied councils into loyal patrons.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Business Innovation Manager

Taupo District Council
06.2011 - 07.2015
  • Spearheaded digital transformation efforts to increase efficiency, productivity, and customer satisfaction levels.
  • Enhanced collaboration between cross-functional teams for stronger ideation and faster product development.
  • Implemented an idea management platform that encouraged employees to submit innovative suggestions, boosting engagement across departments.
  • Maximized ROI on IT investments by establishing rigorous processes for project prioritization, resource allocation, and performance measurement.
  • Developed comprehensive innovation strategies aligned with business goals, driving long-term growth.
  • Streamlined IT operations by consolidating systems and implementing automation tools.
  • Evaluated potential acquisition targets based on their alignment with the company''s innovation objectives and growth strategy.
  • Led successful merger integration efforts, ensuring seamless systems consolidation and minimal disruption to business operations.
  • Fostered strong relationships between the IT department and other business units to drive cross-functional collaboration on key initiatives.
  • Implemented Agile methodologies across IT projects for faster delivery times and increased flexibility in response to changing requirements.
  • Delivered innovative technology solutions that directly contributed to revenue growth and market expansion opportunities.
  • Evaluated emerging technologies to identify potential benefits for the organization and make recommendations for strategic investments.
  • Enhanced communication, collaboration, and decision-making processes by introducing modern business intelligence tools.
  • Promoted a culture of innovation within the IT department which resulted in multiple patent filings and industry awards.
  • Resolved workflow issues to optimize team productivity and improve delivery times.
  • Tracked departmental expenditures, project schedules and team performance and progress.
  • Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Championed a customer-centric approach to innovation, incorporating user feedback into every stage of product development.

Senior Project Manager

Livestock Improvement Corporation
07.2010 - 06.2011
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
  • Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.

Senior Business Analyst

IAG New Zealand
11.2004 - 02.2010
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Streamlined workflow for better productivity with the implementation of new software solutions.
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
  • Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Enhanced stakeholder engagement through effective communication of complex data and insights.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

Teller

Westpac Banking
03.2003 - 11.2004
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Skills

  • Digital Transformation
  • Executive Leadership
  • Customer Relationship & Retention Management
  • Enterprise Architecture
  • Verbal and written communication
  • Strategic Planning & Business Development
  • Sales & Market Analysis
  • Innovative and Visionary
  • Enterprise sector-specific sales
  • Efficient multi-tasker
  • Requirements Gathering
  • Business process improvement mapping
  • Influencing skills
  • Team Development
  • Continuous Process Improvement
  • Industry Expertise
  • Deadline-oriented
  • Project Management
  • Workflow Analysis

Timeline

General Manager Sales ANZ

Datacom
06.2015 - Current

Business Innovation Manager

Taupo District Council
06.2011 - 07.2015

Senior Project Manager

Livestock Improvement Corporation
07.2010 - 06.2011

Senior Business Analyst

IAG New Zealand
11.2004 - 02.2010

Teller

Westpac Banking
03.2003 - 11.2004

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Georgiana Johnson