Georgie Forgie
PONSONBY,Auckland
Summary
I am an approachable and enthusiastic individual who excels in communication and enjoys working in fast-paced environments. With a strong work ethic and exceptional organizational skills, I am adept at managing multiple tasks and meeting deadlines. My experience in customer service and administration, coupled with my ability to work both independently and collaboratively, makes me a valuable asset for communications, office assistant, and administrative roles.
Overview
7
7
years of professional experience
Work History
Client Advisor
Gucci
New Market, Auckland
12.2023 - Current
- Achieving individual and team KPIs, including sales targets, client outreaches, average ticket, NPS and conversion rate.
- Engaging with clients and building long-term relationships using various clienteling tools allowing to cultivate brand loyalty.
- Participating in ongoing product knowledge and sales training modules in person and virtually through the Gucci Retail Training portal.
- Supporting the back-of-house team with cycle count and stock-take processes as required
Sales Associate
Kookai
Commercial Bay, Auckland
01.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections.
- Processed transactions using a point-of-sale system.
Supervisor
St. Agni
Paddington, Sydney
10.2022 - 12.2022
- Supported the manager in coaching and providing ongoing support to staff members.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Managed merchandising and restocking to align with brand objectives.
- Proficient in using Shopify, Outlook, and Excel for online and in-store operations.
- Provided professional and polite styling support to customers.
Dental Assistant/Receptionist
Vivaldi Orthodontics
Sydney, NSW
07.2021 - 12.2022
- Gathered and reviewed patient records, data, and health history for accurate assessments.
- Built and maintained a loyal patient base by providing empathetic and caring service.
- Implemented stock control and sanitization systems to comply with guidelines.
- Organized treatment and payment plans for patients.
- Delivered high-quality administrative and customer service to ensure smooth workflows.
Dental Assistant & Receptionist
The Ortho Practice
Maroubra, NSW
09.2020 - 03.2021
- Greeted patients, scheduled appointments, and communicated with patients and staff.
- Handled various administrative duties, including financial contracts and reports.
- Processed payments using cash and EFTPOS.
- Assisted during orthodontic procedures, and provided after-care advice to patients.
Receptionist
Integrity Dental
Dural, NSW
01.2020 - 09.2021
- Scheduled and followed up appointments, collected payments, and maintained patient files.
- Provided administrative support during high-volume periods.
- Managed payments processing, invoicing, and collections.
- Managed clinic ordering and stock levels.
Medical Secretary
Specialist Services
Westmead/Norwest, NSW
09.2018 - 12.2019
- Managed 9 different physician calendars, scheduling appointments and procedures.
- Built strong relationships with patients and healthcare staff.
- Handled payments and debt collections from patients and health funds.
- Transcribed doctors' orders, including medications and lab tests.
Assistant Manager
Alex and Ani
Bondi Junction, NSW
10.2016 - 05.2017
- Assisted in recruiting, hiring, and training staff.
- Organized and hosted in-store charity events for the McGrath Foundation and UNICEF.
- Managed visual merchandising and maintained high standards.
- Supported retail associates to drive quality performance and customer experiences.
- Analyzed sales reports to plan and implement improved customer satisfaction.
Education
Bachelor of Communication Studies - Public Relations & Brand Advertising
AUT
AucklandRSA & RCG - Alcohol & Gambling License
TCP Training
Sydney, NSW11.2021
High School Diploma -
Epsom Girls Grammar
AucklandSkills
- Excellent time management skills, prioritizing tasks to ensure efficiency and high-quality work
- Strong organizational abilities, ensuring tasks are well-structured and completed effectively
- Effective communication skills, both in person and over the phone, enabling me to understand and address customer needs
- Proven ability to work collaboratively in teams, valuing diverse opinions and fostering positive relationships
References On Request
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Timeline
Client Advisor
Gucci
12.2023 - Current
Sales Associate
Kookai
01.2023 - Current
Supervisor
St. Agni
10.2022 - 12.2022
Dental Assistant/Receptionist
Vivaldi Orthodontics
07.2021 - 12.2022
Dental Assistant & Receptionist
The Ortho Practice
09.2020 - 03.2021
Receptionist
Integrity Dental
01.2020 - 09.2021
Medical Secretary
Specialist Services
09.2018 - 12.2019
Assistant Manager
Alex and Ani
10.2016 - 05.2017
Bachelor of Communication Studies - Public Relations & Brand Advertising
AUT
RSA & RCG - Alcohol & Gambling License
TCP Training
High School Diploma -
Epsom Girls Grammar
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