Georgie Gibbs
Palmerston North
Summary
My work experience has allowed me to develop exceptional customer service skills to provide others with a memorable and positive experience. I work successfully in a fast paced environment. I value my skill of being able to think on my toes and problem solve, while also being able to manage different tasks at once.
My most recent work at Enable New Zealand has given me the opportunity to assist a diverse range of New Zealanders. This job has expanded my understanding of our communities and strengthened my ability to work with different types of people. Furthermore, I feel extremely confident in providing excellent customer service when dealing with sensitive information and situations.
Overview
4
4
years of professional experience
Work History
Customer Service Facilitator
Enable New Zealand
04.2024 - Current
- Confident using systems like CRM, ACC MRES, Pro work flo, Cammunda, Squiz etc
- Managed taking between 30-50 calls per day while responding to web enquires between these calls
- Performed necessary outbound calls to ensure our clients issues are resolved as quickly and conveniently as possible
- Furthered my deescalation skills when dealing with distressed or abusive callers
- Maintained an extensive knowledge on the services Enable provides, as well as some services organisations ACC or Te Whatu Ora provides so our clients can be pointed in the right direction
- Continuous learning about barriers disabling people in New Zealand and how we can improve our services to meet their needs
Customer Service Representative
Ministry Of Social Development - Work And Income NZ
07.2023 - 02.2024
- Took upwards of 40 calls per day, speaking with people from all over New Zealand with a range of different backgrounds and needs.
- Learnt how to deescalate situations involving very vulnerable people in hardship. Offering empathy as well as professional advice and service. Eg, food grants, emergency housing referrals, suicide escalation, and other one off assistances.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Reduced call resolution time through efficient problem-solving and communication skills.
Bartender and FOH
Kapura
01.2022 - 06.2023
- Assisted with inventorying beverage stock and bar supplies. Processed Invoices and did stock takes to ensure all supplies were accounted for
- Recruited and trained new bartenders to help maintain our talented team
- Served high customer volumes during special events, nights, and weekends
- Managed and took bookings. This included both large and small. I would also help people enquiring about events, informing them on all our booking policies and recommending spaces, expenses, food, drink etc
- Ensured all customers had a memorable and glowing experience
- Addressed complaints and issues any customer had, and provided them with remedies to further ensure they had a wonderful experience
Summer Law Intern
Rachael Schmidt-McCleave - Kate Sheppard Chambers
11.2022 - 02.2023
- Learning and navigating new computer systems needed for the job.
- Organised pleading agreements. I would also create one merged pleading agreement where necessary
- Read and analysed different cases, placing the essential information into a case note for easy access and understanding
- Assisted my superior by looking into a range of different documents or Acts depending on the needs of a client. Including employee contracts.
- Read and analysed tribunal reports, namely The Waitangi Tribunal and The Human Rights Review Tribunal
- Attended court hearings for the cases I had been assisting on
Waitress/FOH
The Waterfront
06.2020 - 02.2022
- Provided customers with a memorable dining experience, start to finish
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Used my knowledge of our menu to help customers make informed decisions
Education
Bachelor of Arts - Criminology
Victoria University of Wellington
Wellington, NZ11.2025
Skills
- Excellent people skills, empathy and kindness accompanied with professional execution
- Remaining calm in a fast paced environment
- Quick thinking and problem solving skills
- Knowledge and confidence using a variety of computer databases
- Providing excellent customer service
- Communicating between team members
Timeline
Customer Service Facilitator
Enable New Zealand
04.2024 - Current
Customer Service Representative
Ministry Of Social Development - Work And Income NZ
07.2023 - 02.2024
Summer Law Intern
Rachael Schmidt-McCleave - Kate Sheppard Chambers
11.2022 - 02.2023
Bartender and FOH
Kapura
01.2022 - 06.2023
Waitress/FOH
The Waterfront
06.2020 - 02.2022
Bachelor of Arts - Criminology
Victoria University of Wellington
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