GERALD FINLAYSON
Epsom
Summary
Results-driven IT Asset Support Engineer with over 20 years of experience specializing in desktop support, IT asset management, and lifecycle optimization. Skilled in managing end-to-end asset processes, ensuring compliance with industry standards, and supporting IT infrastructure to maximize performance and minimize costs. With a proven track record of delivering reliable technical support, improving asset utilization, and aligning IT operations with organizational objectives. Recognized for strong analytical skills, a problem-solving mindset, and a commitment to delivering high-quality, efficient IT solutions in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Asset Co-Ordinator & Support Engineer
Spark - EUC
01.2016 - 01.2025
- Responsible for managing the receipt, service life, and disposal of all IT assets
- Ensured all IT assets are Managed, registered and status tracked with CMDB
- Maintained an awareness and of relevant industry trends and their potential impact
- Communicated industry trends and issues and any recommendations to management and staff
- Responsible for hardware asset deployment and collection of assets (laptops/desktops/monitors) within Spark
- Procured standard and non-standard devices and accessories from our suppliers on behalf of Spark users
- Managed high volume processes to accommodate orders to support the Spark community
- Responsible for large volumes of redeployment of equipment
Senior Bartender
Easy Tiger
07.2016 - 03.2025
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
- Supported special events coordination, providing customized beverage options tailored to client preferences.
- Increased repeat business with exceptional interpersonal skills and rapportbuilding.
Service Engineer
Spark Digital (Gen-I) Techrestore
01.2008 - 01.2016
- Providing internal and external IT support including but not limited to:
- Diagnosis / Repair
- Experienced of supply chain operations, including procurement, logistics, inventory management, and supplier relationship management.
- Experience in the diagnosis and repair of desktop/laptop products
- Mobile Devices (Android / Apple)
- Customer Service
- Experience with Microsoft operating systems, desktop versions (Windows 8, Windows 7, XP)
- Fantastic communication & customer service skills
- Use both SCCM and Remedy software
- Mobile phones (Samsung, iPads & iPhones) software knowledge and configuration
- Internal and external customer focus & support
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Senior Barman / Manager
CubbyHole Bar
01.2006 - 01.2008
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Field Service Engineer
Gen – I
01.2006 - 01.2007
- Computer Technician and Support
- Performed onsite installation, modification and maintenance of systems and equipment.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Worked effectively in fast-paced environments.
General Manager
Cazbar & Café
01.2003 - 01.2006
IT Technician
Hire Intelligence (Master Franchise)
01.2003 - 01.2006
- Casual / Full time
Education
Certificate - Computer Technical & Client Support
AMES IT
01.2014
Certificate - HP & Dell Technical Training
Inhouse Training
01.2018
National Diploma - Computer Technician
Carich Computer Training
01.2003
National Certificate - Computer Multimedia
Tafe College
01.2001
Information Technology - Computing
Waikato Polytechnic
01.2000
Skills
- Customer Service
- Strategic asset management
- Procurement
- Technical proficiency in IT
- Team leadership
- Cost management
- Skilled in MS Office and D365 integration
- Skilled in utilizing SAP, Remedy, and ServiceNow for business operations
- Financial billing management
- IT support services
- End user technical support
Languages
English
Native or Bilingual
Timeline
Senior Bartender
Easy Tiger
07.2016 - 03.2025
Asset Co-Ordinator & Support Engineer
Spark - EUC
01.2016 - 01.2025
Service Engineer
Spark Digital (Gen-I) Techrestore
01.2008 - 01.2016
Senior Barman / Manager
CubbyHole Bar
01.2006 - 01.2008
Field Service Engineer
Gen – I
01.2006 - 01.2007
General Manager
Cazbar & Café
01.2003 - 01.2006
IT Technician
Hire Intelligence (Master Franchise)
01.2003 - 01.2006
National Diploma - Computer Technician
Carich Computer Training
National Certificate - Computer Multimedia
Tafe College
Information Technology - Computing
Waikato Polytechnic
Certificate - Computer Technical & Client Support
AMES IT
Certificate - HP & Dell Technical Training
Inhouse Training
Similar Profiles
LATOYA JONESLATOYA JONES
Driver at SparkDriver at Spark
Evorjia WoodardEvorjia Woodard
Delivery Driver at SparkDelivery Driver at Spark
Makaylla MooreMakaylla Moore
Delivery Driver at SparkDelivery Driver at Spark
Vanessa BentVanessa Bent
Additional Educational Needs Information Officer at Surrrey County CouncilAdditional Educational Needs Information Officer at Surrrey County Council
Matthew KrzyzanskiMatthew Krzyzanski
Indoor Garden Floor Casual at Mitre 10Indoor Garden Floor Casual at Mitre 10