Hi, I’m
GERALDINE DEVI
Massey,AUK
Summary
Skilled Senior Customer Relations Officer with 20 years in banking, worked in various departments (Ledgers, Cash, Bills/International and Loans Department) progressing through positions of increasing responsibility and establishing continuous record of success. A keen learner, dedicated worker and organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
years of professional experience
Work History
Bank Of Baroda
Bank Officer
04.2003 - 11.2023
Job overview
- Conducted financial due diligence on potential investments and acquisitions on quarterly, half yearly and yearly basis.
- Represented bank at community events to establish strong ties and promote business to the community.
- Fostered positive work environment among team members through effective communication and collaboration practices.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Managed and opened checking, saving and line of credit accounts.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Supervised branch operations and made continuous improvements in each area.
- Mentored junior staff members, improving their skillset and overall productivity within the team.
- Met with clients to generate new business and negotiate contracts.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Generated status reports, daily sensitive reports
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
The University Of The South PacificFiji
BACHELOR STUDIES -COMPUTER/ TOURISM/LANGUAGE from Intro To Language,Intro To Tourism, Intro To Comp
LABASA SANGAM (SKM) COLLEGEFIJI
FIJI SEVENTH FORM EXAMINATION - PASS
2002
Skills
- Customer Services
- Focussed on exceptional customer service ensuring
enquiries are responded quickly and efficiently
- Excellent oral and written skills
- Can multitask and get the job done while providing
excellent customer service
- Computing
- Competent user of Microsoft Office software and Microsoft
operating systems(Excel, PowerPoint, Word and database)
- Proficient in accessing information, and research via
internet facilities
- Leadership
- Helped train staff to do bulk as well as service ATM’s
- Buddy up with new staff to supervise the transactions they
do
- Managers go to person to ensure the frontline staff are
doing things right
- Ability to give direction to others and delegate duties and
attention to detail
HOBBIES
· Reading
· Socializing
· Interacting with people
· Customer Service
· Swimming
· Playing Netball and Soccer
· Watching Movies
Languages
English
Elementary
Hindi
Elementary
Fiji
Elementary
Timeline
Bank Officer
Bank Of Baroda
04.2003 - 11.2023
The University Of The South Pacific
BACHELOR STUDIES -COMPUTER/ TOURISM/LANGUAGE from Intro To Language,Intro To Tourism, Intro To Comp
LABASA SANGAM (SKM) COLLEGE
FIJI SEVENTH FORM EXAMINATION - PASS
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