Geraldine Stratton
Dunedin,OTA
Summary
Proven track record in enhancing passenger safety and customer satisfaction, demonstrated across roles at Go Bus/Kinetic and Southern Taxis. Skilled in vehicle inspections and customer relations, I've successfully trained new drivers, resolved complex customer issues, and maintained a clean driving record, contributing to increased company reliability and service excellence.
Overview
21
21
years of professional experience
Work History
Bus Driver
Go Bus/ Kinetic
06.2016 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
- Inspected bus for any mechanical issues before departure.
- Operated large vehicles in difficult urban and rural conditions.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Conducted pre-trip inspections of bus for safe operation.
Taxi/Shuttle Driver
Southern Taxis
01.2010 - 05.2016
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
Customer Service Representative
Repco Dunedin
02.2015 - 06.2015
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Alsco/NZTS
02.2003 - 01.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
Education
No Degree - School Bus Safety
NZQA
Skills
- Passenger Safety
- Vehicle inspections
- Clean Driving Record
- Safety practices
- Customer Relations
- Incident Reporting
- Problem-solving aptitude
- First Aid Certification
- Commercial driving
Timeline
Bus Driver
Go Bus/ Kinetic
06.2016 - Current
Customer Service Representative
Repco Dunedin
02.2015 - 06.2015
Taxi/Shuttle Driver
Southern Taxis
01.2010 - 05.2016
Customer Service Representative
Alsco/NZTS
02.2003 - 01.2010
No Degree - School Bus Safety
NZQA
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