Archi Saharan
Lower Hutt,Wellington
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recruitment Consultant
Student Job Search
Wellington City, Wellington
03.2023 - Current
- Drafted job postings for clients, posted them on Student Job Search website, and screened resumes.
- Conducted video interviews with potential candidates to assess their skills and qualifications during the Govt Tech Talent Programe.
- Developed and maintained relationships with hiring managers to understand their needs and preferences.
- Attended industry events and conferences to network with potential hires.
- Managed applicant tracking systems including inputting candidate data into the system.
- Sourced suitable external recruiters or agencies when necessary.
- Regularly monitored progress of active searches against set timelines.
Client Service Administrator
Waterford Security
Wellington City, Wellington
09.2022 - 03.2023
- Provided customer service by responding to inquiries, resolving technical issues and processing orders.
- Maintained client records in a database and provided timely updates on account status.
- Coordinated with internal departments to ensure client satisfaction and efficient delivery of services.
- Assisted in the preparation of reports and presentations for clients regarding new products or services.
- Developed strong relationships with clients through regular communication and follow-up activities.
- Ensured compliance with company policies and procedures when dealing with clients.
- Resolved customer complaints in a timely manner, providing appropriate solutions that meet customer needs.
- Created detailed documentation of all client interactions including notes from meetings, phone calls, emails.
Customer Support Administrator
Madison Recruitment
Upper Hutt, Wellington
05.2022 - 09.2022
- Provided customer support to customers via phone and email.
- Made outbound calls to the customers and asked open - ended questions to determine and review information.
- Handled escalated calls from customers with difficult problems.
- Researched, identified, and resolved customer issues quickly and efficiently.
- Created and maintained customer accounts in the database.
Education
Bachelor of Applied Management - Human Resources Management
Manukau Institute of Technology
Manukau, NZ05-2022
Skills
- Client Relationship Building
- Reporting and Documentation
- Incoming Call Management
- Report Preparation
- Account Administration
- Complaint Handling
Certification
- Recruitment Consultant Certificate issued by Recruitment and Consulting Staffing Association Limited
Timeline
Recruitment Consultant
Student Job Search
03.2023 - Current
Client Service Administrator
Waterford Security
09.2022 - 03.2023
Customer Support Administrator
Madison Recruitment
05.2022 - 09.2022
Bachelor of Applied Management - Human Resources Management
Manukau Institute of Technology
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