Gian Kirk
Opotiki,BOP
Summary
Customer Service Professional experienced in enhancing team performance and operational efficiency through exceptional customer engagement and conflict resolution. Demonstrated strong work ethic and adaptability in fast-paced environments, consistently achieving high-quality results under pressure. Committed to fostering a collaborative work environment and addressing organizational needs with organized practices.
Overview
9
9
years of professional experience
Work History
Customers Service
Paltridge Ltd
Opotiki , Bop
03.2025 - Current
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Works successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed daily operations of the team to ensure smooth workflow.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
Customers Service
BROC LTD
Opotiki , Bop
05.2023 - 03.2025
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customers Service
Moseal Ltd
Opotiki , Bop
05.2017 - 07.2022
- Oversaw kitchen operations and staff management.
- Managed team performance and operational efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Cashier
- Kitchen manager
- Supervisor overall
Education
Opotiki College
Opotiki, BopSkills
- Customer service management
- Team leadership
- Conflict resolution
- Customer engagement
- Customer service
- Cash handling
- Team management
References
References available upon request.
Timeline
Customers Service
Paltridge Ltd
03.2025 - Current
Customers Service
BROC LTD
05.2023 - 03.2025
Customers Service
Moseal Ltd
05.2017 - 07.2022
Opotiki College