Elly Pham
Auckland,AUK
Summary
Financial Service Associate with background in AML Compliance and Operations understanding of how to manage customer relationships. Dependable professional with dynamic communication skills. Proven success in streamlining operational processes for optimized support and efficient work.
Overview
6
6
years of professional experience
Work History
Investor Services Associate
Milford Asset Management
12.2023 - Current
- Processed client application and withdrawal transaction requests for KiwiSaver and Investment Fund, ensuring compliance with AML requirements.
- Collaborated with Milford Quality Assurance Team and registry provider for transaction processing.
- Communicated transaction status and completion to clients, resolving any missing or incorrect information promptly.
- Handled client queries via phone and email, focusing on delivering excellent service and maintaining client satisfaction.
- Submitted queries to Milford's registry provider and ensured timely follow-up.
- Engaged in project work, including data cleansing projects and AML initiatives, contributing to various team or individual projects.
- Assisted with control checking for transactions conducted via the client portal and IT systems.
Operations Consultant
ASB Bank
05.2022 - 12.2023
- Handled daily inward and outward payments efficiently, involving domestic transfers, IMT, SWIFT, and SDCP, ensuring accuracy and timeliness.
- Managed manual payment requests and addressed internal queries promptly through email, phone, or the Waihanga payment workbench.
- Authorized inward and Same Day Cleared Payments processed by team members, contributing to a collaborative and streamlined workflow.
- Reviewed and released payments from the Risk queue, stopped rules, account limits, and account funding, demonstrating a keen eye for detail and adherence to protocols.
Payment and Settlement Officer
Xe.com
06.2021 - 05.2022
- Oversaw timely and efficient management of financial transactions for both consumer and business clients, meeting cut-off times and SLAs.
- Resolved internal issues and queries related to settlements and payments, showcasing a proactive approach and effective problem-solving skills.
- Cultivated professional and courteous relationships with clients and internal stakeholders, prioritizing proactive communication via email or phone to consistently deliver exceptional service levels.
Compliance Operations Analyst
Xe.com
12.2018 - 06.2021
- Reviewed a high volume of payments, ranging from low to ultra-high-risk, using Fircosoft, ensuring compliance with internal policies for third-party payers and recipients.
- Conducted Customer Due Diligence for timely onboarding of private and corporate clients, aligning with regulatory requirements, policies, and procedures.
- Performed Ongoing Customer Due Diligence by requesting and reviewing additional information, making informed decisions to uphold compliance standards.
- Monitored transactions, investigating daily alerts generated by Monitor Plus and FX Portal to ensure AML parameters compliance as per AML/CFT Act 2009.
- Identified and reported suspicious or fraudulent activities to the SAR team, ensuring the company's adherence to regulatory obligations.
- Efficiently cleared post-registration workflow queues, compliance email, and document queues within a 24-hour timeframe.
- Maintained professional communication with the compliance manager, compliance team, senior managers, and staff in New Zealand and Australia.
Financial Assistant
Blackwell Global Holdings
07.2018 - 09.2018
- Processed monthly loan reports, calculating interests and loan balances with precision using Microsoft Excel.
- Collaborated with the credit analyst and CEO in loan reviews, providing valuable insights to support decision-making.
- Generated cash flow forecasts for the loan portfolio and conducted cash flow analysis using Microsoft Excel.
- Conducted research on NZX-listed companies and mortgage brokers to identify potential investors, demonstrating proactive market awareness.
Education
Reporting Entity Training -
Financial Markets Authority New Zealand
Auckland, NZ10.2019
AML/CFT Compliance Officer Course -
AML Solutions New Zealand
Auckland, NZ07.2019
Bachelor of Business (Accounting and Finance) -
Auckland University of Technology
Auckland, NZ12.2018
High School Diploma -
Auckland Girls' Grammar School
Auckland, NZ11.2014
Skills
- Anti-money laundering
- Process improvement
- Microsoft Office
- Attention to Detail
- Customer Service
- Relationship Building
- Decision Making
- Adobe Acrobat
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Professional Development
- AML Solutions New Zealand, AML/CFT Compliance Officer Course, 07/2019, The 4-hour Compliance Officer course is designed as a practical, step-by-step session for AML/CFT Compliance Officers to understand and meet obligations and expectations of the legislation.
- Financial Markets Authority New Zealand, Reporting Entity Training, 10/2019, The 2-hour session covers Ongoing Customer Due Diligence, Account Monitoring, Red Flags, Suspicious Activities and Key findings from the FMA.
References
Available upon request
Timeline
Investor Services Associate
Milford Asset Management
12.2023 - Current
Operations Consultant
ASB Bank
05.2022 - 12.2023
Payment and Settlement Officer
Xe.com
06.2021 - 05.2022
Compliance Operations Analyst
Xe.com
12.2018 - 06.2021
Financial Assistant
Blackwell Global Holdings
07.2018 - 09.2018
Reporting Entity Training -
Financial Markets Authority New Zealand
AML/CFT Compliance Officer Course -
AML Solutions New Zealand
Bachelor of Business (Accounting and Finance) -
Auckland University of Technology
High School Diploma -
Auckland Girls' Grammar School
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