GIANG TRUONG
Rolleston,CAN
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 8 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
J&R RESTAURANT LIMITED
12.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Owner/Operator
Anh Giang Limited
10.2018 - 11.2021
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Optimized menu offerings based on market research analysis leading to increased popularity among target demographics.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Utilized data-driven decision-making to identify areas for improvement in restaurant performance metrics such as sales targets or employee productivity rates.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
Restaurant Manager
Bamboo Cafe Restaurant Limited
03.2016 - 07.2018
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Hospitality Administration And Management
Ara Institute of Canterbury
Christchurch, NZ03.2016
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Timeline
Restaurant Manager
J&R RESTAURANT LIMITED
12.2021 - Current
Restaurant Owner/Operator
Anh Giang Limited
10.2018 - 11.2021
Restaurant Manager
Bamboo Cafe Restaurant Limited
03.2016 - 07.2018
Hospitality Administration And Management
Ara Institute of Canterbury
Similar Profiles
MERVE USTAMERVE USTA
HUMAN RESOURCES MANAGER at TORO TORO RESTAURANT LIMITEDHUMAN RESOURCES MANAGER at TORO TORO RESTAURANT LIMITED
ADETUTU OLAYINKA AYO-FALADEADETUTU OLAYINKA AYO-FALADE
Human Resources Manager at 234Lounge and Restaurant LimitedHuman Resources Manager at 234Lounge and Restaurant Limited
Kim Bao WongKim Bao Wong
Restaurant Server at Canton Restaurant LimitedRestaurant Server at Canton Restaurant Limited