Experienced strategic advisor specializing in multi-agency collaboration and complex case management within vulnerable population services. Proven track record of designing and implementing innovative cross-government partnerships that improve outcomes for individuals and families with complex needs. Expert in translating high-level policy frameworks into effective operational practice, with particular strength in trauma-informed, culturally responsive service delivery.
Successfully coordinated complex interventions resulting in improved educational and social outcomes for vulnerable children and families
Developed innovative approaches to family engagement that improved service participation rates
Youth Support Worker
Respite Home for Youth at Risk
Provided intensive support for youth at risk in residential care setting
Implemented trauma-informed care approaches for adolescents with complex behavioral and emotional needs
Collaborated with families, schools, and community organizations to develop transition and reintegration plans
Contributed to individualized care planning and case management processes
Direct Care & Crisis Intervention
Regional Advisor Wellbeing
Kāinga Ora - Homes and Communities
- Current
Provide expert consultation on highly complex housing and wellbeing issues across the region
Conduct one-on-one case consultation with housing managers and team leaders on challenging tenancy situations
Deliver strategic consultation for complex properties with multiple units, addressing systemic issues
Facilitate strategic decision-making panel for property-related interventions and strategic moves
Strategic Advisory & Complex Case Management
Multi-Agency Collaboration Leadership
Te Whakawhitinga Service Development: Served as principal advisor in creating collaboration between Te Whatu Ora, Ministry of Social Development, and Kāinga Ora for the creation of a service that work across this three organizations.
Developed comprehensive documentation, processes, and strategies translating Memorandum of Understanding objectives into functional service delivery achieving expected outcomes
Created information management frameworks to store and manage complex multi-agency case data
Ministry of Education and Kāinga Ora: Designed innovative strategy to identify and support vulnerable youth before issues escalate, utilizing strategic information sharing across government organizations
Stakeholder Facilitation & Partnership Development
Facilitate complex tenancy meetings with internal and external stakeholders to create joint support plans
Develop comprehensive support plans spanning multiple government and NGO agencies
Provide strategic advice on collaboration approaches with government agencies and NGO partners
Engage directly with NGO providers to address property-related issues and develop collaborative strategies
Work closely with New Zealand Police to address complex issues within housing communities
Community Wellbeing Strategy
Advise on strategic approaches to improve personal and community wellbeing outcomes for tenants
Develop evidence-based interventions tailored to specific community needs and circumstances
Create frameworks for measuring and evaluating wellbeing improvement initiatives
Education
Master of Applied Psychology -
[University Name]
Skills
Strategic Leadership & Policy Development
Multi-agency collaboration design and implementation
Complex case consultation and strategic decision-making
Cross-government partnership development
Policy translation from frameworks to operational practice
Service Design & Innovation
Wraparound service facilitation for complex families
Community wellbeing strategy development
Information management framework creation
Collaborative support plan development across agencies
Trauma-informed practice and complex case management
Youth at risk intervention and prevention strategies
Rural community resource mobilization
Property and housing strategy advisory
Accomplishments
Te Whakawhitinga Multi-Agency Service
Co-designed and implemented innovative collaboration model between three major government agencies
Created comprehensive operational frameworks ensuring MOU objectives translated into measurable outcomes
Developed sustainable information sharing protocols respecting privacy while enabling coordination
Established evaluation and review processes tracking both individual and system-level effectiveness
Early Intervention Strategy (MOE/Oranga Tamariki)
Designed strategic, low-cost approach to identify vulnerable youth before crisis escalation
Created information sharing protocols enabling proactive intervention across government agencies
Developed frameworks for coordinated response that respect agency mandates while achieving common goals
Information Management Innovation
Created comprehensive framework for storing and managing complex multi-agency case information
Developed systems ensuring information accessibility while maintaining privacy and confidentiality requirements
Designed processes enabling effective information sharing across different organizational databases and protocols
LANGUAGES
English: Fluent (professional working proficiency)
Spanish: Fluent (native-level proficiency)
Italian: Native speaker
French: Conversational
Timeline
Wraparound Services Facilitator
Ministry of Education
Youth Support Worker
Respite Home for Youth at Risk
Regional Advisor Wellbeing
Kāinga Ora - Homes and Communities
- Current
Master of Applied Psychology -
[University Name]
PROFESSIONAL DEVELOPMENT & SPECIALIZATIONS
Trauma-Informed Practice
Extensive experience working with individuals and families affected by historical trauma
Specialist knowledge in intergenerational trauma impacts and intervention approaches
Cultural Competency
Demonstrated experience collaborating with iwi organizations and Māori partnership boards
Understanding of te ao Māori approaches to wellbeing and community support
Experience integrating cultural perspectives into government service design
Complex Case Management
Expert consultation on cases involving multiple risk factors and service system involvement
Specialized knowledge in coordinating support for individuals with mental health, addiction, housing, and social service needs
Rural Community Development
Research expertise in rural resource mobilization and community-led support systems
Understanding of unique challenges and opportunities in rural service delivery
PROFESSIONAL PHILOSOPHY
Committed to collaborative, culturally responsive approaches that center the voice and experience of service users. Believe in the power of well-designed multi-agency partnerships to address complex social challenges while respecting individual dignity and community wisdom. Passionate about translating strategic vision into practical, sustainable change that improves outcomes for New Zealand's most vulnerable populations.
