Summary
Overview
Work History
Skills
References
Certification
Personal Information
Ethnicity
Timeline
Generic

GIAVANNI JACKSON

Auckland

Summary

Highly motivated and experienced call center professional with experience providing exceptional service and technical support. Skilled in resolving issues and complaints quickly and efficiently, while providing a positive customer experience. Possesses strong organizational and problem-solving skills, and is able to multi-task and handle a high volume of calls.

Friendly Agent with commitment to developing, qualifying, and managing leads to increase new business. Competitive with passion for driving revenue and profit for companies in industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Independent commission agent

LUCID GROUP
07.2025 - Current
  • Sales and marketing
  • Promote a Cause
    Ask for Donations or Monthly Sponsorships
    Work on Behalf of a Charity (Directly or via an Agency)

Call Center Representative

Hireace Clouthes Investment
Auckland
09.2022 - Current
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.

Front of House Employee

Bird on a Wire
Auckland
09.2021 - 09.2022
  • Developed comprehensive knowledge of restaurant menu items and preparation methods.
  • Ensured compliance with health codes by adhering to safety guidelines regarding food storage, cleaning, and sanitation procedures.
  • Managed seating arrangements according to occupancy rate and special requests from customers.
  • Exhibited a positive attitude when dealing with difficult customers or situations.
  • Demonstrated strong communication skills while interacting with customers and colleagues.

Retail Assistant

Kmart
Auckland
10.2018 - 12.2021
  • Operated cash registers to process customer transactions.
  • Demonstrated ability to work both independently and as part of a team in a fast-paced environment.
  • Developed excellent customer service skills, including providing advice on product selection to customers.
  • Completed daily store opening and closing tasks.

Skills

  • Call center customer service
  • Data entry
  • Problem-solving skills
  • Answering questions
  • Inbound phone calls
  • Appointment scheduling
  • Resolving issues
  • Payment processing
  • Training experience
  • Fundraising techniques
  • Call handling
  • Team collaboration
  • Time management
  • Active listening
  • Positive attitude
  • Customer service

References

References available upon request

Certification

Restricted 1R

Personal Information

Date of Birth: 08/13/02

Ethnicity

  • Niuean
  • Maori

Timeline

Independent commission agent

LUCID GROUP
07.2025 - Current

Call Center Representative

Hireace Clouthes Investment
09.2022 - Current

Front of House Employee

Bird on a Wire
09.2021 - 09.2022

Retail Assistant

Kmart
10.2018 - 12.2021

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GIAVANNI JACKSON