Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giavanni Jackson

Summary

Dynamic and adaptable professional with a proven track record at Hireace. Excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and maintaining high service standards under pressure. Strong communicator with excellent organizational skills, committed to continuous improvement and teamwork. Motivated by a strong desire to support and uplift others, i take pride in helping people solve problems, achieve their goals and feel valued. I bring empathy, active listening and a collaborative mindset to every interaction aiming to create positive outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Independent Commission Agency

Lucid Group LTD
07.2025 - 08.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Promoting a cause

Ask for Donations or Monthly Sponsorships working on behalf of a charity ( Canteen )

  • Passionate about learning and committed to continual improvement.

Calls Centre Representative

Hireace and Bargain Rentals
09.2022 - 07.2025
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Proficiently handled high call volumes while maintaining quality service standards

Front of House Employee

Bird On a Wire
09.2021 - 09.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Managed seating arrangements according to occupancy rate and special request from Customers

Retail Assistant

Kmart
10.2019 - 12.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Operate Cash Registers for customer transactions
  • Demonstrated ability to work independently and as part of a team in a fast paced environment
  • Developed excellent customer service skills, including providing advice on product selection to customer

Education

No Degree -

One Tree Hill College
Auckland, NZ

No Degree -

Papatoetoe Highschool
Auckland, NZ

No Degree -

JJ Cahill
Sydney, NSW

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Organizational skills

Certification

Certification - Communication and Customer Service Skills

Timeline

Independent Commission Agency

Lucid Group LTD
07.2025 - 08.2025

Calls Centre Representative

Hireace and Bargain Rentals
09.2022 - 07.2025

Front of House Employee

Bird On a Wire
09.2021 - 09.2022

Retail Assistant

Kmart
10.2019 - 12.2021

No Degree -

One Tree Hill College

No Degree -

Papatoetoe Highschool

No Degree -

JJ Cahill
Giavanni Jackson