GIL GORGONIA
Henderson,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Life Insurance Customer Service Representative
Insurance Support Service International Company
09.2021 - 09.2023
- Fielded customer complaints, escalating complex issues to management for resolution.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Advised customers on required information for claim submissions to progress applications.
- Verified client information by analyzing existing evidence on file.
- Modified, updated and processed existing policies.
Advisor 1, Technical Support
Concentrix, Philippines
09.2020 - 04.2021
- Handling Billing Concern and Compensation
- Sales and Upselling
- Software Trouble Shooting Assistance
- Handling Tax information, status and update
Customer Service Representative
C3 Everise
01.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Loan Originator/Customer Service Representative
ARB Call Facilities
05.2017 - 06.2019
- Loan Processor
- Handling Irate Customer
- Approving Customer’s Request for payment modifications
- Providing Resolution on Customer Disputes and Complaints
Education
No Degree - Culinary Arts
Naga International Technology Center
Naga City, Philippines06.2011
Skills
- Problem-Solving
- Verbal Communication
- Quality Assurance
- Multitasking Abilities
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
Life Insurance Customer Service Representative
Insurance Support Service International Company
09.2021 - 09.2023
Advisor 1, Technical Support
Concentrix, Philippines
09.2020 - 04.2021
Customer Service Representative
C3 Everise
01.2020 - 10.2020
Loan Originator/Customer Service Representative
ARB Call Facilities
05.2017 - 06.2019
No Degree - Culinary Arts
Naga International Technology Center
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