Gill West
Kerikeri
Summary
I'm a vibrant customer engagement professional, with a passion for creating meaningful interactions, ensuring top-notch service and inclusive and supportive environments. My sociable engaging nature allows me to connect quickly with others, making it a joy to enhance the overall community and customer experience. I take a holistic approach to my work, always sensitive to the needs of those around me. Organised, proactive, and an excellent communicator, I am always striving to exceed expectations to build relationships that promote growth and awareness.
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Overview
11
11
years of professional experience
Work History
Certified Holistic Nutritionist
Fresh Interiors
03.2021 - Current
- Develop rapport with customers through active listening skills, leading to higher retention rates, word of mouth marketing, and positive feedback from clients.
- Assist customers by providing guidance and support to enhance their experience.
- Improve client wellness by creating holistic nutrition plans tailored to individuals needs and goals.
- Maintain consistency by ensuring a confidential., professional and welcoming environment.
- Lead community engagement efforts, increasing awareness of available services.
- Establish local partnerships to boost business growth and visibility.
- Keep up-to-date with industry trends to provide informed assistance.
Front Office Coordinator
Grant McCallum National MP Office
03.2024 - Current
- Deliver excellent customer service, ensuring positive, personalised and seamless interactions.
- Develop and manage social media initiatives to enhance community engagement.
- Participate in community activities to strengthen relationships and build awareness.
- Communicate clearly and professionally with clients, community, and parliament team members
- Coordinate schedules and manage resources to ensure timely completion of tasks and projects.
- Resolve conflicts efficiently by identifying issues, negotiating solutions, and ensuring satisfactory outcomes for all parties.
Project Manager Ecostar
CBEC
04.2019 - 02.2021
- Project managed MFE project, achieving 50% waste reduction in Northland in three years
- Collaborated with businesses, schools, and community to promote sustainability and waste reduction
- Managed multiple projects by prioritizing tasks based on urgency and organizational goals
Area Coordinator Northland
Garden to Table Trust
05.2016 - 04.2019
- Establishment of a fantastic program to encourage children, teachers and community to grow cook and eat fresh food
- Managed sourcing, recruitment, and ongoing training of 40 specialist staff and teachers for the program, utilizing the local workforce
Human Resources Recruitment Specialist
Far North District Council
03.2014 - 05.2016
- Project management of the council's recruitment shortage of 65 positions after a major shift in direction
- Conducted thorough candidate screenings including resume reviews, interviews, and reference checks
- Creation and Implementation of new recruitment and selection procedures, to ensure quality staff are employed, inducted and all training needs identified within a reasonable time scale
Education
Anatomy And Physiology Level 5, Nutrition Level 6 -
Naturopathic College of New Zealand
New Plymouth, NZ06.2012
Certificate in Interior Décor (Level 4) -
Southern Institute of Technology
Invercargill, NZ01.2021
Tikanga Maori And Rongoa Maori Certificate -
TWOA
Northland01.2018
New Zealand Certificate in Business -
TWOA
Online11.2023
Skills
- Exceptional Customer Service: Committed to providing friendly, helpful, and supportive service
- Community Engagement & Outreach: Connecting with people to foster trust and awareness
- Brand Representation & Marketing: Ensuring a consistent and appealing public image
- Time Management & Organisation: Balancing responsibilities efficiently
- Business Growth & Promotion: Driving initiatives that enhance visibility and reach
- Strong Communication Skills: Effectively engaging with customers, teams, and partners
- Problem-Solving & Adaptability: Finding solutions to challenges in a fast-paced setting
- Social Media Management: Creating and sharing engaging content across various platforms
Hobbies and Interests
- Passionate about using colour, it's incredible how the right hue can completely change the vibe!
- With two active teens, life is a whirlwind of laughter, cooking, and making unforgettable memories.
- I thrive on stage, relishing opportunities to bring characters and stories to life in local productions.
- There's nothing like watching the ocean and life go by from the back seat of my trusty bongo van.
- Making people smile and laugh is my ultimate reward!
Timeline
Front Office Coordinator
Grant McCallum National MP Office
03.2024 - Current
Certified Holistic Nutritionist
Fresh Interiors
03.2021 - Current
Project Manager Ecostar
CBEC
04.2019 - 02.2021
Area Coordinator Northland
Garden to Table Trust
05.2016 - 04.2019
Human Resources Recruitment Specialist
Far North District Council
03.2014 - 05.2016
Certificate in Interior Décor (Level 4) -
Southern Institute of Technology
Anatomy And Physiology Level 5, Nutrition Level 6 -
Naturopathic College of New Zealand
Tikanga Maori And Rongoa Maori Certificate -
TWOA
New Zealand Certificate in Business -
TWOA
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