Gillian Buxton
4/628 Cashel St, Linwood,Christchurch
Summary
With a robust background at Westpac I have a great knowledge of the systems that we use and much experience with supporting staff to handle and resolve issues. My analytical thinking and problem-solving prowess allow me to see issues from both sides and come up with suitable solutions that are of benefit to both sides. Proficient in Microsoft Office, I possess strong communication skills, ensuring clarity and support across all levels of staff and customers.
Overview
38
38
years of professional experience
Work History
Lending Support Specialist
Westpac
Addington, Christchurch
07.2008 - Current
- Process lending applications, including new securities, discharges, and existing lending.
- Prepare manual documentation.
- Verify lending applications.
- Answer Lending Services phone queue.
- Assist and support lenders with problems and lending queries.
- Complete loan maintenance.
- Train Lending Services staff members.
- Help other staff members when they have a query or problem with a process.
- Complete Phone Team queues.
- Audit and update user guides.
Phone Assist
Westpac
Christchurch Central, Christchurch
10.2002 - 07.2008
- Answer Phone Assist queue.
- Process action diaries.
- Monitor the Sups line (staff support phone).
Computer Programmer Analyst
Ashburton Computer Associates Limited
, Ashburton
12.1986 - 09.2002
- Develop, update, and maintain financial, accounting, and taxation computer programs.
- Write user guides and manuals.
- Train users on the various software programs.
- Offer telephone and in-person support to users.
- Supervise and support administration and sales staff.
Gap between June 1994 and July 1995 while travelling in the USA and Canada
Education
Certificate in Computer Studies - Computing
Christchurch Polytechnic
Christchurch, NZ12-1986
Certificate in Applied Sciences - Data Processing
Christchurch Polytechnic
Christchurch12-1986
Skills
- Loan processing
- Staff training
- Analytical thinking
- Proficient in Microsoft Word and Excel
- Self-motivated nature
- Verbal and written communication
- Good attention to detail
- Problem-solving skills
Westpac Union Council
- I'm a member of the Westpac Union Council and this allows me a great overview of issues that not only impact Lending Services but Westpac as a whole. It gives me insight into what Westpac is trying to achieve so I can help implement changes or to help staff obtain changes and support when needed.
References
References available upon request.
Timeline
Lending Support Specialist
Westpac
07.2008 - Current
Phone Assist
Westpac
10.2002 - 07.2008
Computer Programmer Analyst
Ashburton Computer Associates Limited
12.1986 - 09.2002
Certificate in Computer Studies - Computing
Christchurch Polytechnic
Certificate in Applied Sciences - Data Processing
Christchurch Polytechnic
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