- DIY and Home Improvement
- Upcycling
- Fashion
- Music
- Classic cars (1968 Mercury Monterey)
- Car shows
- I enjoy helping supporting others and giving back to others that need it
- Traveling
Gillian Hazelwood
Otaki,WGN
Summary
Dynamic leader with proven expertise in Zone operations management and sales team leadership honed at Mitre 10 Mega. Excelled in boosting sales and enhancing team productivity through innovative marketing and sales strategies and effective problem-solving. Skilled in fostering teamwork and collaboration by leading from the front as a example to the team, all while honing their skills and knowledge through constant support, achieving significant improvements in customer satisfaction and employee morale. Demonstrated adaptability and a positive attitude, driving operational excellence and achieving company objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Zone Manager
Mitre 10 Mega
09.2004 - 01.2025
- Evaluated employee performance regularly through appraisals, providing constructive feedback for continuous improvement.
- Helped Increased profit margin through inventory control, cost control and increased route productivity.
- Oversaw opening and closing of the store, creating task list for the teams, doing staff rosters including for cover when needed and organising break schedules.
- Supported store manager, adjusting sales goals and processes for each department based on company objectives.
- Boosted sales through strategic merchandising initiatives, such as promotional events or product bundling offers.
- Promoted innovation within the zone by encouraging team members to bring forth novel ideas and strategies for process improvements.
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across all departments within the zone.
- Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
- Developed strong working relationships with vendors to negotiate favourable on going support for our customers.
- Collaborated with other Zone Managers to share best practices.
- Established and maintained safety protocols through continuous safety checks, reducing workplace accidents and ensuring OSHA compliance.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
NZQA - Retail Level 2 Retail
Whitireia
Kapiti, NZ08-2010
Skills
- Sales team leadership
- Sales operations
- Operations management
- Sales reporting
- Teamwork and collaboration
- Customer service
- Positive attitude
- Sales targets
- Problem-solving
- Training and development
- Work Planning and Prioritization
- Excellent communication
- Adaptability and flexibility
Certification
Certificate of Leadership Development Programme
Interests
Timeline
Zone Manager
Mitre 10 Mega
09.2004 - 01.2025
NZQA - Retail Level 2 Retail
Whitireia
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