GINA HOUIA-JACOB
Auckland
Summary
Experienced and dependable professional with strong communication, time management, and computer skills. Known for reliability and efficiency in task completion. Motivated and detail-oriented individual, utilizing analytical and problem-solving abilities to achieve desired outcomes. Committed to meeting goals and delivering high-quality results.
Personable and reliable individual with strong work ethic and excellent attention to detail. Knowledge of proper cleaning techniques and safety protocols ensures thorough sanitation and cleanliness. Dedicated to creating clean and hygienic environment for clients and colleagues.
Experienced with food preparation, dishwashing, and kitchen maintenance. Utilizes effective multitasking to support smooth kitchen operations and assist chefs. Knowledge of hygiene standards and safety protocols to ensure clean and organized kitchen environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist Manager
Jackson’s Alpine Retreat
02.2024 - 05.2025
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
Cleaner
Jackson’s Alpine Retreat
03.2024 - 05.2024
- Communicated with staff to address specific cleaning needs and concerns.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Front of House
Kiwi Valley Farm Park
08.2020 - 12.2020
- Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions
- Ensured all safety and sanitation regulations were followed in accordance with health and safety regulations
- Managed telephone and email communications systems and maintained office supplies, and ordering supplies with accuracy
- Greeted and assisted all customers with a pleasant and helpful attitude
- Managed cash, eftpos, and returns
Sales Assistant
The Trust - West Liquor Glendene
01.2017 - 12.2017
- Maintained knowledge of company products and services to make informed recommendations to clients
- Provided strong customer service by greeting and building relationships with key clients
- Assisted customers with item returns and payment refunds
- Managed daily operations of store when supervisors were absent
- Organized back-of-house areas for efficient inventory management
Education
High School Diploma - undefined
Rutherford High School
Auckland, Te Atatu10.2011
Skills
- Maintaining Clean Work Areas
- Resolving Disputes
- Guest Satisfaction
- Staff Supervision
- Time Tracking
- Billing and Payment Processing
- Shift Checklists
- Supply Ordering and Management
Certification
Drivers license # DY826169
Timeline
Cleaner
Jackson’s Alpine Retreat
03.2024 - 05.2024
Receptionist Manager
Jackson’s Alpine Retreat
02.2024 - 05.2025
Front of House
Kiwi Valley Farm Park
08.2020 - 12.2020
Sales Assistant
The Trust - West Liquor Glendene
01.2017 - 12.2017
High School Diploma - undefined
Rutherford High School
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