Gina Yap
Masterton,WGN
Summary
Proactive and caring worker with more than 10 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
13
13
years of professional experience
Work History
ESL Online Tutor
Japanese Students
03.2019 - 03.2023
- Motivated students in a positive learning environment to build academic confidence.
- Provided verbal and written constructive criticism and positive feedback to students.
- Showed empathy and understanding when students needed counseling or extra support.
- Maintained confidentiality when working with students' personal information and grades.
- Analyzed student progress to adjust lesson planning for improvement.
- Taught students remotely using an online video chat platform and other delivery channels.
- Motivated students towards learning and studying to build self-confidence and reduce their fear of failure.
Hotel Room Attendant
Winford Manila Resort And Casino
06.2016 - 06.2018
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
Housekeeping Supervisor
Dela Chambre Hotel
01.2015 - 02.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on their abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Hotel Room Attendant
Dela Chambre Hotel
06.2013 - 01.2015
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Changed bed linens and collected soiled linens for cleaning.
Public Area Attendant
Raffles-Fairmont Hotel Makati
01.2013 - 05.2013
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
Food Attendant
New World Hotel Makati
09.2010 - 11.2012
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Cleaned and maintained the dining area and condiment stations.
- Delivered food to guest tables with timeliness and efficiency.
- Resupplied napkins, cutlery, dishes, and condiments on foodservice stations.
Education
Bachelor of Science - Nursing
Notre Dame of Marbel University
Koronadal City05.2006
Skills
- Tutoring
- Online Systems
- Professional Relation
- Lost and Found Procedures
- Cleaning and Maintenance
- Vacuuming and Window Cleaning
- Bed Making and Linen Changes
- Documentation
- Customer Service
- Cleanliness Standards
Timeline
ESL Online Tutor
Japanese Students
03.2019 - 03.2023
Hotel Room Attendant
Winford Manila Resort And Casino
06.2016 - 06.2018
Housekeeping Supervisor
Dela Chambre Hotel
01.2015 - 02.2016
Hotel Room Attendant
Dela Chambre Hotel
06.2013 - 01.2015
Public Area Attendant
Raffles-Fairmont Hotel Makati
01.2013 - 05.2013
Food Attendant
New World Hotel Makati
09.2010 - 11.2012
Bachelor of Science - Nursing
Notre Dame of Marbel University
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