Ginalee Allen
Farm Cove,Auckland
Summary
I am a goal-driven individual, adept in multitasking and problem resolution. I excel in delivering exceptional customer service and managing operational tasks efficiently. I ensure great customer satisfaction, demonstrating strong communication abilities and impeccable attention to detail.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Retail Sales Consultant
The Baby Factory
05.2018 - 03.2020
- Key holder
- Providing exceptional service and product knowledge
- Handling cash, banking and POS system operations
- Receipting in vendors
- Reaching set targets
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experiences for all clients.
Student Services Advisor
The International Travel College of New Zealand
02.2014 - 10.2015
- Awarded expert in customer service delivery
- Team player in promotional, public relations, sales support on campus and other events
- Daily expenditures management
- Administrative support to campus manager
- Management of telephone, web, social media and email enquiries
- Responsible for opening & closing of the campus
- Connecting students with potential educational opportunities
Ticketing Agent
Intercity
03.2013 - 03.2013
- Sold, printed, and issued tickets
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Picker & Packer
CS Company
11.2010 - 01.2011
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
Retail Assistant
Farmers
01.2007 - 01.2008
- Health & beauty assistant
- Used POS system to process sales, returns, online orders, and gift card activations
- Interacted with customers proactively, identifying needs and offering suitable product recommendations
Ride Operator
Rainbow's End Theme Park
10.2006 - 04.2007
- Ride operating
- Followed safety procedures, ensuring customer safety requirements were met
- Health & safety checks of each ride
- Customer interaction
Education
Edgewater College
Pakuranga, NZ 01.2002 - 11.2005
Target Education
Papatoetoe 01.2007 - 12.2007
The International Travel College of New Zealand
Botany Campus 01.2012 - 10.2014
Skills
- Adaptable
- Goal-Driven
- Friendly
- Impeccable Attention to Detail
- Strong Communication and Interpersonal Skills
- Multitasking
- Problem Resolution
- Time Management
- Building Rapport
- Organised
Timeline
Retail Sales Consultant
The Baby Factory
05.2018 - 03.2020
Student Services Advisor
The International Travel College of New Zealand
02.2014 - 10.2015
Ticketing Agent
Intercity
03.2013 - 03.2013
The International Travel College of New Zealand
01.2012 - 10.2014
Picker & Packer
CS Company
11.2010 - 01.2011
Retail Assistant
Farmers
01.2007 - 01.2008
Target Education
01.2007 - 12.2007
Ride Operator
Rainbow's End Theme Park
10.2006 - 04.2007
Edgewater College
01.2002 - 11.2005
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