Ginny Kington
Auckland,Flatbush
Summary
Focused and dedicated insurance professional with over 3 years of experience in Insurance Industry and proven multi-tasking, problem-solving and team work skills. Motivated to provide superior customer service and drive sales through companies CRM software, referrals and analyzing market trends and to increase revenue and meet sales goals. Excellent multilingual communication skills, with fluency in English, Chinese and Taiwanese. Very well-presented, with an excellent work ethic and a ‘can do' attitude. Accepts responsibility for own performance, yet works very successfully in a team environment. Committed to providing the highest level of service to all customers, with strong ethical values and high standards of work performance. Proven background in sales, and focused on achieving set targets and business goals. Detail oriented individual, with a proven ability to identify areas for improvement and successfully work through problems. Experienced in Retail management and operations, inventory management, pricing and promotion.
Overview
20
20
years of professional experience
Work History
Store Manager
City Care Pharmacy
09.2022 - Current
- Liaise with suppliers to get competitive pricing and developing in store promotional activities for category product
- Analyzing market trends and consumer behaviours and adapt necessary changes as and when required to achieve best outcome and increased profitability
- Product sourcing and negotiation
- Pricing and promotion activities
- Planning, loading and maintaining in-store and online promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Office Assistant
JP & Associates
09.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Reviewed files, records and other documents to obtain information to respond to requests.
Life and Health Financial Advisor
Pic Insurance Brokers
06.2018 - 08.2022
- Manage end to end process including submission and issuance of insurance policies
- Resolve customer inquiries and assist them through written correspondence regarding billing, policy status, coverages, change requests and other service needs
- Provide customers with product and service information and seized opportunities to upsell product
- Continuously research and learn products to maintain full understanding of what's available on the market to offer clients
- Analyze customer needs regarding their Life, Health and other insurance products
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Offer specialized financial guidance and advice to clients
- Assessing the client's financial portfolio and analyzing the client's risk
- Meet with potential clients to offer financial solutions, along with meeting current clients to maintain a successful relationship
- Helping clients with claiming settlements
- Reviewing clients' policies annually to ensure they're as relevant as possible to the client's needs. Maintaining sufficient documentation to meet financial advisor compliance requirements under the FMA.
Managing director
Gold Kiwi Health Ltd
01.2016 - 06.2018
- Identifying, developing and directing the implementation of business strategy
- Cultivating the company's reputation in the market and with local and overseas customers and suppliers
- Involved in planning and organizing organizations activities to achieve targets
- Liaising with local and overseas suppliers
- Coordinate with suppliers in relation to product development to meet local and overseas client's needs
- Create tailor made branding to target multiple different clients
- In charge leading motivating and developing the management team
- Building Client relationships that result in revenue and profitability growth
- Managing product delivery to ensure sufficient stock is in place
- Sourcing reliable suppliers for a long-term relationship
- Keeping control of business expenditure
- Ensuring its within agreed budget
- Major achievements:
- Successfully increased the company's turn-over by 50% before the second year
- Increased the team size whilst maintaining reliability and efficiency within the business
- Design and launch of the company's website.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
Store Manager
Reboutique
01.2014 - 01.2016
- Ensure a friendly and courteous level of customer services when dealing with all customers and suppliers
- Complete high volume cash handing and banking
- Analyzing customers purchase behaviour and makes appropriate changes to meet ongoing trends
- Professionally answer customers' queries and questions
- Source, display and merchandise store products
- Oversee administrative tasks, monitor stock and manage financial transactions
- Work closely with team members, suppliers and members of the community
- Major Achievements:
- Successfully oversaw the day to day running of a high-profile community clothing and homewares store
- Through a positive and engaging approach towards customers, generated strong referral and repeat business
- Demonstrated creativity and strong problem-solving skills on a daily basis.
International Lunch Co, Clevedon Family Centre
01.2012 - 01.2014
- Foster a positive, friendly and inclusive environment for all visitors to the facility, positively representing thorganizational values
- Plan and organize all events, ensuring they run smoothly
- Work closely with a diverse range of people, collaborating and delegating tasks to the appropriate team memberas required
- Major Achievements:
- Hosted several successful events that were commended by those involved.
Cashier
TAB Alexandra Park & Ellerslie Racecourse
01.2004 - 01.2009
- Provide exceptional service to a wide range of customers
- Accurately handle a large number of transactions
- Deal positively with customer enquiries
- Major Achievements:
- Consistently delivered the highest level of service to all customers, especially during busy and high- pressure periods
- Hobbies
- Playing badminton, hiking, spending quality time with family, travelling.
Education
Bachelor of Social Science -
OpenPolytechnic
Diploma - Business Management
Open Polytechnic
Bachelor of Arts - undefined
Shunshin College
New Zealand Level 5 in financial - Life and Health
Strategi Institute
2021
Skills
- Customer follow-up
- Management
- Cross-selling and upselling
- Insurance sales strategy
- Email marketing
- Policy adjustment knowledge
- Lead development
- Client retention
- Communication
- Computer skills
- Leadership
- Analysing skills
- Languages(English & Mandarin)
- Finance and Accounting Oversight
- Pricing Strategies
- Budget Development
- Process Improvement
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Reference
Vishal Singh
Advisor Managed Account
Vishal.vishal@iag.co.nz
Timeline
Store Manager
City Care Pharmacy
09.2022 - Current
Office Assistant
JP & Associates
09.2022 - Current
Life and Health Financial Advisor
Pic Insurance Brokers
06.2018 - 08.2022
Managing director
Gold Kiwi Health Ltd
01.2016 - 06.2018
Store Manager
Reboutique
01.2014 - 01.2016
International Lunch Co, Clevedon Family Centre
01.2012 - 01.2014
Cashier
TAB Alexandra Park & Ellerslie Racecourse
01.2004 - 01.2009
Bachelor of Social Science -
OpenPolytechnic
Diploma - Business Management
Open Polytechnic
Bachelor of Arts - undefined
Shunshin College
New Zealand Level 5 in financial - Life and Health
Strategi Institute
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