Giovanna Fumagalli
11E/23 Emily Place,Auckland
Summary
Experienced Restaurant Duty Manager with a strong foundation in overseeing daily operations and leading front-of-house teams in fast-paced, high-profile environments. Skilled in managing reservations through SevenRooms and ResDiary, optimizing guest flows, and ensuring efficient seating during peak times. Capable in financial oversight, including cash reconciliation, revenue tracking, and managing monthly payment variances. Responsible for health and safety compliance, completing Donesafe checklists to ensure workplace safety. Continuously improving crisis management skills, addressing staffing and guest concerns promptly to ensure smooth service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Duty Manager
Metita - Skycity
10.2023 - Current
- Operational Leadership: Oversee day-to-day restaurant operations at least twice a week, ensuring seamless service delivery in a fast-paced, high-profile environment renowned for exceptional dining experiences.
- Staff Management: Direct and support a diverse team of front-of-house staff, managing scheduling, performance, and training to maintain excellence in service standards.
- Guest Relations and Reservations Management: Have experience as a host with proficiency in operating the SevenRooms platform, efficiently managing guest flows and optimizing bookings during busy periods. Ensure balanced seating to maintain high service standards and prevent overcapacity.
- Financial Management: Handle end-of-shift cash reconciliation and monitor daily revenue against forecasts.
- Financial Oversight: Handle monthly payment variances, investigating discrepancies and reversing or adjusting incorrect payments to ensure accurate financial records.
- Health and Safety Compliance: Act as the designated health and safety officer, completing monthly Donesafe checklists to ensure compliance with workplace safety standards and regulatory requirements.
- Procurement and Inventory Management: Manage the ordering of linen, coffee supplies, and stationery to ensure adequate stock levels, supporting smooth day-to-day operations.
- Crisis Management: Respond swiftly to operational challenges, including staff shortages, guest issues, and technical faults, ensuring minimal disruption to service.
F&B Supervisor
Rooftop At QT
04.2022 - 09.2023
- Team Leadership: Supervised and motivated front-of-house staff to deliver exceptional guest experiences in a high-energy, upscale rooftop bar environment.
- Operational Oversight: Managed daily floor operations, including table allocation, service flow, and adherence to health and safety regulations.
- Training and Development: Trained new staff members on service standards, product knowledge, and brand ethos, fostering a culture of excellence and teamwork.
- Sales and Upselling: Assisted in achieving revenue targets through upselling premium products and implementing promotional strategies.
- Event Coordination: Supported private functions and special events, managing floor plans and ensuring seamless execution.
- Cash Handling and Reconciliation: Opened and closed the till and balanced daily transactions.
Team Supervisor
InterGroup
01.2022 - 04.2022
- Employee Training: Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Workflow Management: Monitored workflow to improve employee time management and increase productivity.
- Performance Evaluation: Evaluated employee performance and coached and trained to improve weak areas.
Operations Supervisor
Mad Mex
01.2020 - 06.2020
- Customer Interaction: Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Store Maintenance: Maintained clean and well-organized production areas.
- Staff Supervision: Monitored staff performance, ensuring adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Customer Satisfaction: Identified and addressed customer complaints to promote satisfaction and loyalty.
- Cashier Operations: Processed POS transactions, including checks, cash and credit purchases or refunds.
Direct Sales Agent
Stone Co.
01.2018 - 08.2019
- Lead Generation: Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Market Research: Conducted market research to attract clients in new territories.
- Sales Meetings: Prepared and conducted sales meetings with potential clients.
- Objection Handling: Anticipated and handled buyer resistance by understanding client's mindset.
- Negotiation: Negotiated and closed deals.
- After-Sales Support: Provided after-sales assistance to ensure client satisfaction.
Retail Salesperson
Zara
01.2014 - 03.2019
- Customer Service: Provided exceptional customer service by assisting shoppers, offering product knowledge, and creating a welcoming shopping environment to enhance the overall customer experience.
- Sales Achievement: Actively met sales targets through upselling and promoting key items, ensuring customers were aware of store promotions and seasonal collections.
- Inventory Management: Assisted with restocking shelves and managing inventory, ensuring the sales floor was always well-presented and products were displayed according to store guidelines.
- Visual Merchandising: Supported the visual merchandising team in organizing the store layout, ensuring products were effectively displayed to attract customers.
- Cash Handling: Operated the cash register, processed transactions accurately, and ensured the proper handling of cash and payment systems.
Education
Postgraduate Diploma Applied Business Management - Business Management
Otago Polytechnic
Auckland, NZ10-2022
Bachelor of Business Administration - Business Administration
FAE University
Curitiba, Brazil03-2014
Skills
- Customer service
- Attention to detail
- Relationship building
- Staff training and development
- Health and safety compliance
Certification
Licence Controller Qualification
Manager's Certificate
New Zealand Red Cross Essential First Aid
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Duty Manager
Metita - Skycity
10.2023 - Current
F&B Supervisor
Rooftop At QT
04.2022 - 09.2023
Team Supervisor
InterGroup
01.2022 - 04.2022
Operations Supervisor
Mad Mex
01.2020 - 06.2020
Direct Sales Agent
Stone Co.
01.2018 - 08.2019
Retail Salesperson
Zara
01.2014 - 03.2019
Postgraduate Diploma Applied Business Management - Business Management
Otago Polytechnic
Bachelor of Business Administration - Business Administration
FAE University
Similar Profiles
Steven (Taehyeon) KimSteven (Taehyeon) Kim
Pantry Hand at MetitaPantry Hand at Metita
Sumesh KannanSumesh Kannan
Chef at SkycityChef at Skycity
Sajan Njattumkalayil UthupSajan Njattumkalayil Uthup
Data Analyst at SkycityData Analyst at Skycity