Awhina Enoka
Mangere Bridge,Auckland
Summary
Dynamic Non-Clinical Adviser at Whakarongorau with exceptional communication and problem-solving skills. Proven ability to enhance client satisfaction through effective information delivery and appointment coordination. Adept at utilizing software systems to maintain data accuracy and confidentiality, while fostering teamwork and adaptability in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Non-Clinical Adviser
Whakarongorau
06.2021 - 07.2023
- Answering calls within company software
- Responding to text and email queries
- Provide accurate and up-to-date information
- Booking callers into appointments
- Investigating caller queries
- Providing requested documentation
- Community outreach to provide publicly available health information
- Coordinating with healthcare teams
- Completing health assessments
- Updating data in software
- Maintaining confidentiality when accessing information
Customer Service Representative
Retko Logistics
10.2014 - 02.2016
- The role also included administration duties.
- Creating monthly KPI reports.
- Data entry
- Completing & submitting claims documentation for processing
- Entering freight data into the company system
- Tracking and tracing urgent freight movement and providing clients with updates
- Investigating and resolving customer queries
- Manifesting freight arrival and investigating any freight discrepancies.
- Maintaining positive relationships within the client base and internal company teams
- General filing of office documentation
- Quotes for potential deliveries
- Responding to incoming calls and email queries
Warehouse Assistant
Pengelly’s
01.2010 - 06.2014
- Entering customer orders into the system
- Resolving and investigating customer queries
- Preparing client/customer orders for delivery
- Monthly stock takes
- Organizing transportation for specific delivery timeframes
- Organizing and checking the arrival of incoming stock
- Data entry.
- Loading and unloading vehicles
- Answering phone calls and email queries
Education
Bachelor of Digital Technologies (L7) - Networking
Manukau Institute of Technology
New Zealand06.2025
New Zealand Diploma in Information Technology Technical Support (L5) -
Manukau Institute of Technology
New Zealand01.2024
L4 Certificate in Health and Wellbeing -
Manukau Institute of Technology
New Zealand01.2021
Skills
- Communication Skills
- Problem-Solving
- Positive Attitude
- Adaptability
- Teamwork
- Customer Service
- Computer Literacy
- Computer Software
- Software Systems
- Attention to detail
References
Available on request
Timeline
Non-Clinical Adviser
Whakarongorau
06.2021 - 07.2023
Customer Service Representative
Retko Logistics
10.2014 - 02.2016
Warehouse Assistant
Pengelly’s
01.2010 - 06.2014
Bachelor of Digital Technologies (L7) - Networking
Manukau Institute of Technology
New Zealand Diploma in Information Technology Technical Support (L5) -
Manukau Institute of Technology
L4 Certificate in Health and Wellbeing -
Manukau Institute of Technology
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