Gisela Mahadi
Auckland,New Zealand
Summary
I am a warm, bubbly, friendly and approachable individual who is committed to achieve the best results in whatever task I am assigned to do. I am self motivated, a fast learner and is always eager to learn to enhance my skills and abilities. I have over 8 years of experience in retail industries. I love meeting new people and gaining new experiences and learning about different cultures.
Overview
18
18
years of professional experience
Work History
Fashion Stylist Assistant
KILT Clothing
01.2024 - 01.2025
- Expanded client base by providing exceptional customer service and consistently exceeding expectations through attention to detail.
- Worked to ensure a neat attractive sales environment
- Identified and maximise sales opportunity and increased customer retention rates.
- Coordinated travel arrangements for both domestic and international assignments, ensuring a seamless experience for all parties involved.
- Communicated effectively with clients regarding their needs and preferences during initial consultation meetings to provide customized styling solutions.
Assistant Store Manager
EziBuy
11.2018 - 01.2020
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Customer Service
Eves Pantry
04.2018 - 11.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Greeted customers warmly to provide exceptional customer service.
- Delivered exemplary customer service to customers and colleagues.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Maintained excellent customer service and positive attitude.
Event Organizer and Graphic Designer
Jecreare Creative Designs
04.2013 - 11.2015
- Increased event attendance by strategically marketing and promoting events through various channels.
- Streamlined event registration process for improved attendee experience and reduced wait times.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
- Negotiated favorable contracts with vendors, securing high-quality services at competitive rates.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
Creative Designer
Groovy Pet Shop
09.2012 - 03.2013
- Enhanced brand identity by designing visually appealing marketing materials and graphics.
- Developed creative concepts for advertising campaigns, leading to increased customer engagement.
- Provided exceptional customer service by addressing client needs promptly and efficiently during the design process.
- Assisted with event planning efforts by creating captivating promotional materials that generated interest from attendees.
Assistant Store Manager
Factorie
11.2010 - 11.2011
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Cash handling
- Banking
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Cafe Manager
Auckland Hospital
07.2009 - 11.2010
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Cafe Manager
North Shore Hospital
06.2007 - 09.2008
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Education
Bachelor Of Medicine -
Auckland University
Bachelor of Graphic Design and Animation (AUT) -
Diploma of Graphic Design (Raffles Design Institute) -
Skills
- Communication - able to speak, write and listen effectively in English & Indonesian
- Effective teamwork and individual
- Customer service skills
- Analytical and problem solving skills
- Quick Learner
- Detailed Oriented
- Have a positive attitude towards work environment
- Honest and Punctual
- Creative
- Flexibility
- Collaborative - Involved in group projects and team presentations
- Adaptable - Experience working with people from a diversity of backgrounds and cultures
Accomplishments
- Achieved St John's CPR and Medical procedures in high school
- Peer Support Leader
- Contributed in school fashion shows
- Contributed in Science competitions
- Contributed in Art and Design workshop
References
- Corrine Whittaker - (021 203 5162) - Store Manager at Ezibuy Ltd
- Belen (021 041 6195 ) - Store Manager at Eves Pantry
Roles And Responsibilities
- Opening and Closing the store (including doing the banking and cashing up the money)
- Being in the Cashier and Check outs (cash/eftpos/credit card/cheque/voucher)
- Processing with customer complaints (including doing refunds and returns)
- Greeting, serving customer and helping customers
- Doing stock takes
- Merchandising
- Worked during busy hours (Christmas and School Holidays)
- Waitressing, Cashier and Check outs
- Ushering Patrons inside the cinema
- Serving Customer
- Following deadlines
- Maintained a clean workspace by wiping up spills, sweeping up dry ingredients, and sanitizing all surfaces regularly.
Hobbies and Interests
- I love spending my free time baking and cooking and trying new recipes. Also i love going for walks with my family and having lots of outdoor activities.
- I enjoy retail therapy and going to the movies.
- I love going to the art gallery and museums.
Languages
Indonesian
Native or Bilingual
Education
true
Personal Detail
Emily Aurelia Gisela Mahadi
Address: 15A Thalia Place, Totaravale, Auckland, 0629.
Contact number: 0291210575
Email Address: giselatanto@gmail.com
Nationality: Indonesian
New Zealand Citizen
Timeline
Fashion Stylist Assistant
KILT Clothing
01.2024 - 01.2025
Assistant Store Manager
EziBuy
11.2018 - 01.2020
Customer Service
Eves Pantry
04.2018 - 11.2018
Event Organizer and Graphic Designer
Jecreare Creative Designs
04.2013 - 11.2015
Creative Designer
Groovy Pet Shop
09.2012 - 03.2013
Assistant Store Manager
Factorie
11.2010 - 11.2011
Cafe Manager
Auckland Hospital
07.2009 - 11.2010
Cafe Manager
North Shore Hospital
06.2007 - 09.2008
Bachelor of Graphic Design and Animation (AUT) -
Diploma of Graphic Design (Raffles Design Institute) -
Bachelor Of Medicine -
Auckland University
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