Gisela Mahadi
Auckland,New Zealand
Summary
I am a warm, bubbly, friendly and approachable individual who is committed to achieve the best results in whatever task I am assigned to do. I am self motivated, a fast learner and is always eager to learn to enhance my skills and abilities. I have over 8 years of experience in retail industries. I love meeting new people and gaining new experiences and learning about different cultures.
Overview
18
18
years of professional experience
Work History
Fashion Stylist Assistant
KILT Clothing
Takapuna, North Shore
01.2024 - 01.2025
- Expanded client base by providing exceptional customer service and consistently exceeding expectations through attention to detail.
- Worked to ensure a neat attractive sales environment
- Identified and maximise sales opportunity and increased customer retention rates.
- Coordinated travel arrangements for both domestic and international assignments, ensuring a seamless experience for all parties involved.
- Communicated effectively with clients regarding their needs and preferences during initial consultation meetings to provide customized styling solutions.
Assistant Store Manager
EziBuy
Albany
11.2018 - 01.2020
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Customer Service
Eves Pantry
Takapuna
04.2018 - 11.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Greeted customers warmly to provide exceptional customer service.
- Delivered exemplary customer service to customers and colleagues.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Maintained excellent customer service and positive attitude.
Event Organizer and Graphic Designer
Jecreare Creative Designs
Indonesia
04.2013 - 11.2015
- Increased event attendance by strategically marketing and promoting events through various channels.
- Streamlined event registration process for improved attendee experience and reduced wait times.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
- Negotiated favorable contracts with vendors, securing high-quality services at competitive rates.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
Creative Designer
Groovy Pet Shop
09.2012 - 03.2013
- Enhanced brand identity by designing visually appealing marketing materials and graphics.
- Developed creative concepts for advertising campaigns, leading to increased customer engagement.
- Provided exceptional customer service by addressing client needs promptly and efficiently during the design process.
- Assisted with event planning efforts by creating captivating promotional materials that generated interest from attendees.
Assistant Store Manager
Factorie
St Lukes
11.2010 - 11.2011
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Cash handling
- Banking
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Cafe Manager
Auckland Hospital
Auckland City
07.2009 - 11.2010
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Cafe Manager
North Shore Hospital
Auckland
06.2007 - 09.2008
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Education
Bachelor Of Medicine -
Auckland University
Bachelor of Graphic Design and Animation (AUT) -
Diploma of Graphic Design (Raffles Design Institute) -
Skills
- Communication - able to speak, write and listen effectively in English & Indonesian
- Effective teamwork and individual
- Customer service skills
- Analytical and problem solving skills
- Quick Learner
- Detailed Oriented
- Have a positive attitude towards work environment
- Honest and Punctual
- Creative
- Flexibility
- Collaborative - Involved in group projects and team presentations
- Adaptable - Experience working with people from a diversity of backgrounds and cultures
Accomplishments
- Achieved St John's CPR and Medical procedures in high school
- Peer Support Leader
- Contributed in school fashion shows
- Contributed in Science competitions
- Contributed in Art and Design workshop
References
- Corrine Whittaker - (021 203 5162) - Store Manager at Ezibuy Ltd
- Belen (021 041 6195 ) - Store Manager at Eves Pantry
Roles And Responsibilities
- Opening and Closing the store (including doing the banking and cashing up the money)
- Being in the Cashier and Check outs (cash/eftpos/credit card/cheque/voucher)
- Processing with customer complaints (including doing refunds and returns)
- Greeting, serving customer and helping customers
- Doing stock takes
- Merchandising
- Worked during busy hours (Christmas and School Holidays)
- Waitressing, Cashier and Check outs
- Ushering Patrons inside the cinema
- Serving Customer
- Following deadlines
- Maintained a clean workspace by wiping up spills, sweeping up dry ingredients, and sanitizing all surfaces regularly.
Hobbies and Interests
- I love spending my free time baking and cooking and trying new recipes. Also i love going for walks with my family and having lots of outdoor activities.
- I enjoy retail therapy and going to the movies.
- I love going to the art gallery and museums.
Languages
Indonesian
Native or Bilingual
Education
true
Personal Detail
Emily Aurelia Gisela Mahadi
Address: 15A Thalia Place, Totaravale, Auckland, 0629.
Contact number: 0291210575
Email Address: giselatanto@gmail.com
Nationality: Indonesian
New Zealand Citizen
Timeline
Fashion Stylist Assistant
KILT Clothing
01.2024 - 01.2025
Assistant Store Manager
EziBuy
11.2018 - 01.2020
Customer Service
Eves Pantry
04.2018 - 11.2018
Event Organizer and Graphic Designer
Jecreare Creative Designs
04.2013 - 11.2015
Creative Designer
Groovy Pet Shop
09.2012 - 03.2013
Assistant Store Manager
Factorie
11.2010 - 11.2011
Cafe Manager
Auckland Hospital
07.2009 - 11.2010
Cafe Manager
North Shore Hospital
06.2007 - 09.2008
Bachelor of Graphic Design and Animation (AUT) -
Diploma of Graphic Design (Raffles Design Institute) -
Bachelor Of Medicine -
Auckland University