Giselle Newport
Hamilton,WKO
Summary
Knowledgeable and dedicated customer service professional with extensive experience sales and natural health. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Consultant
Tonic Health
Hamilton
02.2024 - Current
- Work with the customer to develop the best health program for their health goals including supplements and any lifestyle advice.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
Store Manager
Gorman
Auckland CBD
06.2023 - 02.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Interacted well with customers to build connections and nurture relationships.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
Deli Assistant
Countdown
Auckland CBD
04.2022 - 01.2023
- Cooking food in large ovens and preparing cold food such as salads for up to 500 customers daily
- Making coffee according to customer preferences
- Treating each customer with a friendly attitude and prompt service
- Processing payments
- Adherence to food and safety regulations
- Clear communication, quick decision making and remaining calm under pressure
Retail Assistant
Zara
Mount Wellington
02.2020 - 05.2022
- Receiving in, counting using RFID, pricing, security tagging and dressing 1000 garments per day
- Processing sales at the register including returns and online orders for several 100 customers daily
- Helping customer on the floor to locate items and finding items in the stockroom
- Providing a friendly and engaging customer service experience
Retail Assistant
Tank
Auckland University
02.2019 - 11.2019
- Checking food for expiry, following cooling and storage standards
- Communicating clearly and effectively with colleagues while under time pressure for up to 10 orders at one time.
- Preparing food according to set recipes
- Explaining health benefits of ingredients to customers
Administrator
Sharp Planning Solutions Ltd
Hamilton CBD
12.2016 - 10.2017
- Writing and proofing of legal documents
- Interpretation of legal documents on building consents
- Task management and planning
- Communication to boss with reports on progress and elevation of problems
- Client correspondence via phone and email
- Office errands
Education
Bachelor of Science - Biological Sciences
Auckland University of Technology
Auckland03.2021
Skills
- Sales and upselling
- Communication skills
- Order fulfillment
- Refunds processing
- Phone etiquette
- Stock management
- Multitasking and prioritization
- Key holder experience
- Self motivation
- Calm under pressure
Timeline
Customer Consultant
Tonic Health
02.2024 - Current
Store Manager
Gorman
06.2023 - 02.2024
Deli Assistant
Countdown
04.2022 - 01.2023
Retail Assistant
Zara
02.2020 - 05.2022
Retail Assistant
Tank
02.2019 - 11.2019
Administrator
Sharp Planning Solutions Ltd
12.2016 - 10.2017
Bachelor of Science - Biological Sciences
Auckland University of Technology
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