GITA SHEENA RAM
Auckland,GLENDENE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
35
35
years of professional experience
Work History
Company Secretary & Director
BEST PROMOTIONS PTY LTD
02.2008 - 01.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Transcribed phone messages and relayed to appropriate personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Administrative Coordinator
RANJIT GARMENTS LTD
01.2006 - 12.2007
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Administrative Clerk
MAGANIA MUSLIM SCHOOL
01.2006 - 12.2006
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Arranged meetings and appointments and updated records to assist management.
- Proofread and edited professional documents to fix errors.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
HAIR STYLIST
Hair Affair
01.1999 - 11.2004
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organized sales area and work station to showcase products and boost sales.
- Worked with men, women and children to complete [Service] on daily basis.
- Worked on [Number] customers daily while maintaining distinguished cleanliness and organization of work areas.
- Updated customer service standards to increase number of return customers and overall company profits [Number]%.
- Recorded client payments and payment information daily with [Number]% accuracy rate.
- Increased sales [Number]% by analyzing customer hair care needs and recommending courses of action to boost sales.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Hairdresser
DOMINION HOTEL SALON (MERCURE)
03.1991 - 01.1997
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented opening and closing cash amounts daily.
- Offered professional cuts, color services and extensions to salon customers.
Administrative Assistant
MARTIN MOTORS LTD
02.1988 - 01.1991
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Associate of Arts - Business Administration And Management
FNU
SUVA, FIJI12.1987
High School Diploma -
SANGAM SKM COLLEGE
NADI, FIJI12.1986
Skills
- Expense Reporting
- Calendar Management
- Transcription
- Document Processing
- Travel Coordination
- Account Reconciliation
- Bookkeeping
- Inventory Management
- Invoice Processing
- Administrative Support
Additional Information
Being co - director of Best Promotions PTY Ltd, have fair knowledge and experience in promotional products sales & marketing. Which involved liaising with clients in Fiji & regional countries, government departments, NGO's, corporates, schools etc.
Timeline
Company Secretary & Director
BEST PROMOTIONS PTY LTD
02.2008 - 01.2023
Administrative Coordinator
RANJIT GARMENTS LTD
01.2006 - 12.2007
Administrative Clerk
MAGANIA MUSLIM SCHOOL
01.2006 - 12.2006
HAIR STYLIST
Hair Affair
01.1999 - 11.2004
Hairdresser
DOMINION HOTEL SALON (MERCURE)
03.1991 - 01.1997
Administrative Assistant
MARTIN MOTORS LTD
02.1988 - 01.1991
Associate of Arts - Business Administration And Management
FNU
High School Diploma -
SANGAM SKM COLLEGE
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