Giulia Yoshikawa Tostes
Tauranga,BOP
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Zara
12.2022 - 11.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Cram School Manager and Teacher
NB Language School
03.2022 - 11.2023
- Business Management, Money management etc.
- Teach Japanese and English to children.
- Established positive relationships with students, parents, and employee.
- Developed communicative relationships with students and parents to support learning.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
Server and Cook
Ramen Restaurant
09.2021 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Plated and presented food .
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Department of Liberal Arts And Global Studies
Nagoya University of Foreign Studies
Nagoya, Japan03.2026
Skills
- Customer Service
- Business Administration
- Complex Problem-Solving
- Product Sales
- Customer Needs Assessment
- Food Running
- Order Management
- Cooking
Languages
Japanese
Native or Bilingual
Portuguese
Full Professional
English
Full Professional
Timeline
Sales Assistant
Zara
12.2022 - 11.2023
Cram School Manager and Teacher
NB Language School
03.2022 - 11.2023
Server and Cook
Ramen Restaurant
09.2021 - 12.2022
Department of Liberal Arts And Global Studies
Nagoya University of Foreign Studies
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