Giverny Cooper
Lower Hutt,WGN
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Call Center Representative
StudyLink (Adecco Recruitment)
01.2008 - 01.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Wait Staff
Valentines
01.2007 - 09.2007
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Education
No Degree - Hospitality in Food And Beverage
Wellington Institute of Technology
Wellington, NZNo Degree - Computing
Capital Training
Lower HuttSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Complaint resolution
- Typing 35 wpm
Character References
Francis Mcgregor
0224633267
Timeline
Call Center Representative
StudyLink (Adecco Recruitment)
01.2008 - 01.2009
Wait Staff
Valentines
01.2007 - 09.2007
No Degree - Hospitality in Food And Beverage
Wellington Institute of Technology
No Degree - Computing
Capital Training
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