Glen Nixon
Wellington,WGN
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 13 years of management performance.
Overview
18
18
years of professional experience
Work History
Area Manager
MD Construction Ltd
05.2011 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Supervised 3 location managers and managed numerous [Type] assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
Carpenter
Rhys Finlay contractors
wellington, wellington
04.2010 - 05.2011
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Supervisor
Trade Management Systems (TMS)
Wellington, Wellington
03.2006 - 03.2010
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Generated reports detailing findings and recommendations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Collected, arranged, and input information into database system.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Saint Patricks College Silverstream
Wellington, NZ10.1998
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Goals and performance
- Performance Management
- Customer Relationship Management
- Quality Assurance
- Resource Allocation
- Staff Scheduling
- Facility Inspections
- Brainstorming ideas
- Recruitment and hiring
- Customer Service
- Training and coaching
- Leadership skills
- Project Management
- Staff Supervision
- Decision-Making
- Relationship Building
- Time Management
- Contract Management
Timeline
Area Manager
MD Construction Ltd
05.2011 - Current
Carpenter
Rhys Finlay contractors
04.2010 - 05.2011
Supervisor
Trade Management Systems (TMS)
03.2006 - 03.2010
Saint Patricks College Silverstream
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