Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Glenn Mitchell

Wellington,Tawa

Summary

Achieved significant efficiency improvements and cost reductions in parts administration at Porirua Autocrash. Excelled in customer service and sales at HMC Levin and Selective Autoparts, respectively. Skilled in forecasting, logistics support, and cultivating strong client relationships. Demonstrated expertise in returns processing and training, enhancing team performance and achieving sales targets.

Overview

9
9
years of professional experience

Work History

Parts Administrator

Porirua Autocrash
10.2022 - Current
  • Streamlined parts ordering process for increased efficiency and reduced delivery times.
  • Coordinated logistics for inbound shipments, reducing transit time and transportation costs.
  • Monitored warranty claims, ensuring proper documentation and submission for reimbursement.
  • Maintained an organized storage system for easy retrieval of parts and faster order fulfillment.
  • Part time motor vehicle assessor.

Parts Advisor

HMC Levin
09.2019 - 09.2021
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.

Sales Executive

Selective Autoparts
02.2015 - 01.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.

Skills

  • Parts trader ordering
  • Submitting jobs through the parts trader system
  • Forecasting and planning
  • Returns processing
  • Logistics support

Additional Information

I have been in the trade since 2002, where I started as a storeman at New Zealand Car Parts.


I went from storeman, to freight administrator and then on to their sales team which led me into the career of sales for the last 20+ years.


I ran my own successful business for 7 years before taking over management at All Nissan Ltd for 5 years, then moving to Selective Autoparts where I was second in charge until moving back to Levin and taking on a senior role at HMC.


In September 2021, my wife and I took a year off work and travelled around America, Canada, Hawaii and New Zealand before taking over the parts role at Porirua Autocrash where I took on many roles including part time motor vehicle assessing.


I am applying for the Parts Administrator role with the goal of career progression into motor vehicle estimator.

Timeline

Parts Administrator

Porirua Autocrash
10.2022 - Current

Parts Advisor

HMC Levin
09.2019 - 09.2021

Sales Executive

Selective Autoparts
02.2015 - 01.2019
Glenn Mitchell