GLENN ORCHARD
Tauranga,BOP
Summary
Results-driven Branch Manager experienced in enhancing customer satisfaction and optimising branch profitability through effective budget management. Streamlined operations and ensured health and safety compliance while driving sales through strategic initiatives. Committed to developing staff through targeted training and performance evaluation to achieve business objectives.
Overview
11
11
years of professional experience
Work History
Branch Manager
Travis Perkins
Southampton Park
06.2023 - 06.2026
- Orchestrated daily branch operations, supervising staff performance and ensuring customer service excellence.
- Maintained high levels of customer satisfaction through exceptional service delivery and prompt complaint resolution.
- Managed branch budget, analyzed expenditures and implemented strategies that contributed to profitability.
- Evaluated financial reports to assess branch performance and identify areas for improvement.
- Oversaw recruitment, training, and development of staff to improve branch productivity.
- Devised innovative operational strategies to enhance efficiency and elevate service delivery across the branch.
- Assessed and revised operational procedures consistently to optimise workflow and adapt to evolving business requirements.
- Collaborated with other branches and departments to optimise processes and exchange best practices.
- Analysed market conditions and competitor activities to realign strategies and sustain a competitive edge.
- Established risk management protocols that mitigated losses and safeguarded company assets.
- Ensured health and safety compliance by executing risk assessments and staff training.
Store Manager
B&Q
Eastleigh
08.2019 - 05.2023
- Managed day-to-day store operations, overseeing stock levels, staff rotas, and customer service standards.
- Controlled store budget, managing expenses to achieve financial targets.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Executed visual merchandising strategies to enhance product visibility and drive sales.
- Partnered with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Implemented effective theft prevention measures to reduce store losses.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Coordinated promotional events to increase customer footfall and promote new product launches.
- Ensured stock was stored safely and securely to maintain product quality.
Deputy Store Manager
B&Q
02.2015 - 07.2019
- Resolved customer complaints, delivering practical solutions that enhanced customer satisfaction.
- Delegated tasks to employees according to their strengths, improving team efficiency and performance.
- Managed store layout and visual merchandising to enhance the shopping experience and maximise sales.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Managed daily store operations, ensuring optimal stock levels, effective staff rotas, and high customer service standards.
- Planned and updated work schedules to ensure optimal coverage for anticipated business needs.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Created positive working environments by offering continuous support to staff.
- Resolved customer complaints calmly and effectively, providing practical solutions.
Education
Some College (No Degree) - I.T
Fareham College
Fareham, Portsmouth Skills
- Operational efficiency
- Financial performance analysis
- Financial forecasting
- Operational risk management
- Customer relationship management
- Talent acquisition
- Staff training
- Employee performance management
- Safety protocol implementation
- Team building
- Leadership expertise
- Staff mentoring
Hobbies and Interests
- Motor Sport
- Photography
- Movies
- Swimming
- Cycling
Timeline
Branch Manager
Travis Perkins
06.2023 - 06.2026
Store Manager
B&Q
08.2019 - 05.2023
Deputy Store Manager
B&Q
02.2015 - 07.2019
Some College (No Degree) - I.T
Fareham College