Gloria Ati
Glen Eden
Summary
Customer service professional with a strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues. Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns.
Overview
5
5
years of professional experience
Work History
AA Customer Care Consultant
AA Roadservice
02.2022 - Current
- Coordinated efficient roadside assistance for vehicles experiencing breakdowns.
- Handled a high volume of customer calls daily, ensuring prompt and effective resolution of inquiries.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Multitasked effectively to simultaneously handle teams chat and telephone customers needs.
- Improved customer satisfaction by resolving inquiries and concerns.
- Worked well under pressure, maintaining high performance during peak times.
- Resolved customer frustrations by providing effective solutions and empathetic support.
Pick & Packer
H&M Warehouse
01.2020 - 02.2021
- Prepared and packed customer orders accurately to ensure timely delivery.
- Organised stockroom and ensured orderly warehouse.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Thrived in a fast-paced environment to efficiently fulfill picking and packing tasks.
Skills
- Hard work ethic
- Excellent communication
- Computer literacy
- Data entry skills
- Customer service skills
- Multitasking
- Great teamwork
References
Name: Kara Koroivuki
Position: AA Team Manager
Company: AA Roadside Service
Phone: 0211948167
Email: kkoroivuki@aa.co.nz
Timeline
AA Customer Care Consultant
AA Roadservice
02.2022 - Current
Pick & Packer
H&M Warehouse
01.2020 - 02.2021
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