Gloria Buljan
Auckland
Summary
A reliable and hardworking individual with over five years’ experience in a variety of fields such as customer service, security, and administrative work. I am a person who can communicate very well with people no matter what level. I am self-motivated with a high standard in any task and relish new challenges. I am now seeking to extend my existing skills in a new role. I also like to volunteer at times for such organizations as Youth line.
Overview
13
13
years of professional experience
Work History
CSR/Data collection Specialist
Statistics New Zealand
08.2022 - 11.2023
- Collect data from participant survey respondents via online
- Online Survey tool/OTP
- Work collaboratively with team members to ensure team goals/targets are meet
- Data transposing of surveys accurately
- Census helpline, engaging with Census field staff, troubleshooting, escalations
- Provide IT support
Customer Service Agent
Sky TV
06.2022 - 07.2022
- Taking Inbound call from customers wanting to book sporting events/promotions and ensuing event booked on customer Sky account and enabling access
- Via Persol Kelly temp assignment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Agent-Coles Supermarket Online
Probe Contact Solutions New Zealand
07.2022 - 08.2022
- Taking inbound calls from the customers online and resolve their enquiries- Consult with the stores and the CSAs to assist in the delivery of the orders
- Updating customers’ accounts
- Assisting with customers’ orders online to checkout and payment
- Escalate critical issues to Management
- Process and respond to emails
- Temporary contract
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Legal Assistant
Go Legal
09.2021 - 04.2022
- Filing documents, writing emails to clients, preparation of documents, writing wills, data entry, maintaining database, preparation of client files
- Preparing financial transactions
- AML checking.
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Inbound CSR
Brand Developers
04.2021 - 06.2021
- Temporary assignment via a recruitment agency
- Taking inbound customer calls regarding products, recording customer details such as name/phone number/product interest onto a database, had to achieve performance targets each day
- Directing customers onto other departments.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Telephone interviewer -Casual
IPSOS
10.2017 - 12.2017
- Conducted computer-based interviewers over the telephone with a wide variety of people, night shifts
- Followed project specifications with high-level accuracy and integrity
- Maintained company dialing standards
- Exercised courtesy and professional to all respondents
- Gathered data and insights from participants during telephone interviews.
- Conducted interviews with participants to assess eligibility.
Telephone Interviewer
Market Pulse
07.2011 - 10.2011
- Conduct market research interviews by telephone
- Recorded accurate and thorough answers using computer software
- Interviews are surveys regarding products sent by customers
- Keep good records of the calls made
- Completed quotas promptly
- Temporary role.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Volunteer
SPCA Dunedin
01.2016 - 07.2016
- Part of student placement
- Duties include: the feeding and cleaning of animals, providing environmental enrichment, walking dogs, and dispensing medication under supervision.
- Represented organization positively and professionally while providing community with much-needed services.
Assistant librarian
Auckland Libraries
10.2010 - 06.2011
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Maintain all shelves in a neat and clean orderly Temporary assignment- Madison Recruitment
- Organized library shelves, materials and equipment in clear, alphabetized order.
Education
Bachelor of Nursing -
MIT
02.2017
Certificate in Veterinary Nursing -
Otago Polytechnic
10.2016
Bachelor of Laws -
University of Waikato
02.2004
Graduate Diploma in Business (not complete) -
AUT
01.2006
Hospitality. Bartenders course -
Professional Bar School
2011
Skills
- Working knowledge of MS Suite and google
- IBM Sales Centre Teams Salesforce PureCloud
- Problem solving and conflict resolution skills
- Proficient written and oral communication skills
- Ability to analyze data
- Manage own performance & development
- Efficient and accurate typing ability
- Ability to work autonomously, employ initiative to find solutions, prioritise and exercise discretion
- Ability to build rapport quickly and effectively
- Maintains service quality under time pressures
- Attention to detail
- Team Player
References Contact
Statistics New Zealand: Rachika Rawat, Team Leader, 0272397469
Jennifer Swaysland, Team Leader,
0272516925 - 099209072
Prabha Patel, Team Leader, 64211324123
Mel Fesili, Team Leader
Jane Tait 09 526 7185 Persol Kelly
Jane.tait@perolkelly.co.nz
Diane Low 09) 427 82022 Go Legal
Hobbies and Interests
I enjoy listening to music and attending concerts. I have recently started to learn how to play the guitar. Enjoy any social event like theater or shows. I play beach volleyball socially and run in events when I can. I also enjoy Sudoku and keeping up to date on modern technologies (phones, laptops).
Timeline
CSR/Data collection Specialist
Statistics New Zealand
08.2022 - 11.2023
Customer Service Agent-Coles Supermarket Online
Probe Contact Solutions New Zealand
07.2022 - 08.2022
Customer Service Agent
Sky TV
06.2022 - 07.2022
Legal Assistant
Go Legal
09.2021 - 04.2022
Inbound CSR
Brand Developers
04.2021 - 06.2021
Telephone interviewer -Casual
IPSOS
10.2017 - 12.2017
Volunteer
SPCA Dunedin
01.2016 - 07.2016
Telephone Interviewer
Market Pulse
07.2011 - 10.2011
Assistant librarian
Auckland Libraries
10.2010 - 06.2011
Bachelor of Nursing -
MIT
Certificate in Veterinary Nursing -
Otago Polytechnic
Bachelor of Laws -
University of Waikato
Graduate Diploma in Business (not complete) -
AUT
Hospitality. Bartenders course -
Professional Bar School
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