Gloria Dutiyabodhi
Auckland,Parnell
Summary
Motivated individual with a strong work ethic and capable of working independently and in a team. Strong organizational and communicative skills with experience in customer service and data administrative processes.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Pinnacle Midlands Health Network
12.2021 - 02.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process and appointment scheduling, confirming data accuracy and completeness.
- Answered incoming calls and filed medical records using Touchpoint and MyIndici
- Managed 50-100 customer calls per day
- Utilized knowledge of Myindici systems and medical terminology to perform diverse data entry tasks.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Data Administrator
Northern Regional Alliance
08.2021 - 09.2021
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Preserved patient confidence and protected operations by keeping information confidential.
Education
Bachelor of Science - Biomedical Sciences
University of Auckland
Auckland, NZ2024
High School Diploma -
Sacred Heart Girls' College
Hamilton, NZ2020
Skills
- Data Entry
- Microsoft Suite
- Medical Transcription
- Outbound Calling
- Medical Terminology
- Verbal and Written Communication
- Phone and Email Etiquette
- Patient Information Management
- Data Confidentiality
Languages
English
Native or Bilingual
Thai
Native or Bilingual
French
Limited Working
Timeline
Patient Service Representative
Pinnacle Midlands Health Network
12.2021 - 02.2023
Data Administrator
Northern Regional Alliance
08.2021 - 09.2021
Bachelor of Science - Biomedical Sciences
University of Auckland
High School Diploma -
Sacred Heart Girls' College
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