Gloria Guarnizo
Christchurch,CAN
Summary
Dedicated to Customer Service with knowledge of service delivery and multitasking abilities. With a passion for continuous growth, embracing challenges with energy and positivity, thriving in both autonomously and team environments.
Overview
3
3
years of professional experience
Work History
Au Pair - Nanny
Cultural Care
01.2022 - 12.2022
- Implemented daily routine to maintain structure and stability.
- Supported household by assisting with various chores.
- Transported children safely to school, activities, and appointments on time.
- Planned and guided age-appropriate tasks like reading and crafts.
Bilingual Customer Service Advisor
Teleperformance
04.2021 - 10.2021
- Committed to ensuring customer satisfaction by proactively seeking out optimal resolutions.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Identified and responded to customer requests and concerns through email, online chat, and phone for English and Spanish-speaking customers.
Receptionist/Customer Service Representative
OMAGRO S.A.S
02.2020 - 03.2021
- Prioritized tasks to meet deadlines and collaborated with teams.
- Corresponded with clients through email, telephone, or postal mail.
- Identified, monitored and resolved potential problematic customer issues.
- Communicated with customer to understand needs and concerns.
Education
IELTS And EAP Certificate -
The College of English (CCEL)
Christchurch, NZ01.2024
Bachelor of Foreign Languages Education -
University of Pamplona
Colombia01.2023
Skills
- Customer Engagement
- Cultural immersion
- Work Ethic
- Adaptability
- Communication
- Problem-Solving
Languages
Spanish
English
French
References
- Daniel Villalba
+64 27 648 2611
arqdanielvillalba.17@gmail.com
- Tito Bernal
+64 210 266 5887
tito@boma.global
Timeline
Au Pair - Nanny
Cultural Care
01.2022 - 12.2022
Bilingual Customer Service Advisor
Teleperformance
04.2021 - 10.2021
Receptionist/Customer Service Representative
OMAGRO S.A.S
02.2020 - 03.2021
IELTS And EAP Certificate -
The College of English (CCEL)
Bachelor of Foreign Languages Education -
University of Pamplona
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