GLORIA ULUKINI
Manurewa,Manukau
Summary
I am articulate and self-motivated customer service professional, with three years’ experience in Customer Service and Call Centre industry. I believe in advocacy and I am culturally diverse which I believe is awesome in any work environment. My strongest qualities are being able to establish a lasting relationship with customers and work colleagues. I always maintain professionalism in the workplace, and am not afraid to ask for help when needed. I believe my willingness to learn helps me to excel in many areas, by having the knowledge to adapt to any department or task.
Overview
10
10
years of professional experience
Work History
Support Worker
P&S Support Services
- To support our participants to be as independent as they can be
- Help out with day to day tasks, such as cooking and cleaning, shopping, day out, work and community activities.
Data Entry / Manifesting Clerk
Border Express
11.2019
- Key in Dangerous Goods, attach Con-Notes for the drivers, sort into states for manifesting and travel documentation
- Manifest goods that are travelling interstate or locally, clear and fix rejections, unpriced goods, and enter transfer Chep & Loscam pallets.
Outbound Sales
Telnet NZ – DCA | 2Degrees
06.2018 - 12.2018
- Dialling out to Australian and New Zealand Businesses and updating company details
- Upselling broadband to existing pay monthly plan 2degrees customers.
Field Officer
Statistics NZ – Census 2018
03.2018 - 04.2018
- Face to face customer service, collecting data and enforcing completion of Census, using TraK on tablet to pick up info on private and commercial dwellings.
Junior Secretary Assistant
Koru Chambers Law Firm
03.2009 - 11.2009
- Take forms to District Courts and to Legal Aid Officers to get signed, send and retrieve mail and confidential documentation/cases, file away closed and old cases.
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
Skillssummary
Able to successfully interact with people of diverse backgrounds and cultures, identifying their needs and working towards positive outcomes. Always striving to exceed customer expectations., Possess the ability to communicate clearly and effectively both in writing and verbally to a wide cross section of people. Able to deliver a message in a way that best meets people’s needs, assessing and adapting the method of communication when required., Able to multi-task and prioritise key responsibilities and complete work to set time frames. Use time management skills and 'follow through' to ensure all work is completed to a high standard., Experienced and competent user of MS Office including: Word, Excel, Access, PowerPoint, Desktop Publishing, Outlook, Integrated Online, Internet Explorer and welcome the opportunity to learn new programs., Excellent time management skills, including planning ahead through prioritising daily/weekly tasks, always using task reminders (Outlook), and a diary (electronic and manual).
References
Available on request
Hobbies and Interests
- Church
- Spending time with my family
- Hanging out with my friends
- Travelling around New Zealand
- Meeting new people
- Volunteering for community and church activities
- Fishing
- Reading
- Interior and Exterior design
- Dancing
Timeline
Data Entry / Manifesting Clerk
Border Express
11.2019
Outbound Sales
Telnet NZ – DCA | 2Degrees
06.2018 - 12.2018
Field Officer
Statistics NZ – Census 2018
03.2018 - 04.2018
Junior Secretary Assistant
Koru Chambers Law Firm
03.2009 - 11.2009
Support Worker
P&S Support Services
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