Hi, I’m
Gloria Vailepa
Masterton,NEW ZEALAND
Overview
1
year of professional experience
Work History
Macdonald Masterton
Customer service on the Counter
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer relations through communication and helpful interactions.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
KFC Masterton
Customer Service and Manager Training
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
PaknSave
Customer Service Representative
11.2022 - 08.2023
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Strike Force Merchandise
Brand Advisor
12.2023 - Current
Job overview
- Enhanced brand recognition by conducting thorough market research and implementing targeted marketing strategies.
- Boosted customer loyalty through consistent communication, personalized recommendations, and proactive problemsolving.
- Developed comprehensive brand guidelines to ensure consistency across all marketing channels and materials.
- Collaborated with creative teams to develop eye-catching visual assets, resulting in increased brand awareness and engagement.
Education
2013 (Year 2013) seventh form Aotea College
Merit Certificate in level 3 Business Administration
Merit Certicate in level 3 Communication skills
Merit Certificate in Computing skills
Achievement Certificate in English
Excellent Certificate in Maths and Samoan Language
2012 Year 12 (sixth form) Aotea College
Merit Certificate in level 2 Samoan and Maths
Merit and Certificate in Physical Education level 2
National Certificate of Educational Achievement of level 1 achieved with merit
National Certificate of Educational Achievement of level 2 achieved
Merit Endorsement in Physical Education level 2
Excellent Endorsement in Samoan level 2
2011 Year 11 (fifth form) Aotea College
Merit Certificate in Level 1 Digital Technology, ESOL and Samoan
Certificate in Year 11 Maths
Certificate in Year 11 English
Achieved all six subjects
2010 Year 10 (fourth form) Aotea College
Merit Certificate in Attitude and Effort in Samoan and Performing Arts
Merit Certificate in Attitude and Effort in English and Physical Education
2009 Year 9 (third form) Aotea College
Merit Certificate in Attitude and Effort in Samoan
ServiceIQ
New Zealand Certificate in Food and Beverage Service (Level 3) from Café Services
10.2017
ServiceIQ
New Zealand Certificate in Food and Beverage Service (Level 3) from Quick Service Restaurants Services
09.2017
Aotea College
National Certificate in Mathematics (Level 1)
11.2013
New Zealand Qualifications Authority
National Certificate of Educational Achievement (Level 2)
12.2012
New Zealand Qualifications Authority
National Certificate of Educational Achievement (Level 1) achieved with merit
05.2012
Skills
- Ability to achieve challenging productivity targets
- Ability to work efficiently without compromising quality or safety
- Excellent verbal and written communication skills
- Outstanding time management skills, with the capability to prioritise multiple tasks
- Exceptional troubleshooting and problem solving skills
- Ability to build strong rapport with stakeholders from a diverse range of backgrounds
- Friendly and enthusiastic disposition
- Ability to work as part of a team or independently
- Strong attention to detail
- Decisive, conscientious, reliable and hard-working
- An excellent understanding of the requirements regarding Safe Food Handling, and customer servers and Occupational Health and Safety
- Own transport and Learner License
Timeline
Brand Advisor
Strike Force Merchandise
12.2023 - Current
Customer Service Representative
PaknSave
11.2022 - 08.2023
Customer service on the Counter
Macdonald Masterton
Customer Service and Manager Training
KFC Masterton
2013 (Year 2013) seventh form Aotea College
Merit Certificate in level 3 Business Administration
Merit Certicate in level 3 Communication skills
Merit Certificate in Computing skills
Achievement Certificate in English
Excellent Certificate in Maths and Samoan Language
2012 Year 12 (sixth form) Aotea College
Merit Certificate in level 2 Samoan and Maths
Merit and Certificate in Physical Education level 2
National Certificate of Educational Achievement of level 1 achieved with merit
National Certificate of Educational Achievement of level 2 achieved
Merit Endorsement in Physical Education level 2
Excellent Endorsement in Samoan level 2
2011 Year 11 (fifth form) Aotea College
Merit Certificate in Level 1 Digital Technology, ESOL and Samoan
Certificate in Year 11 Maths
Certificate in Year 11 English
Achieved all six subjects
2010 Year 10 (fourth form) Aotea College
Merit Certificate in Attitude and Effort in Samoan and Performing Arts
Merit Certificate in Attitude and Effort in English and Physical Education
2009 Year 9 (third form) Aotea College
Merit Certificate in Attitude and Effort in Samoan
ServiceIQ
New Zealand Certificate in Food and Beverage Service (Level 3) from Café Services
ServiceIQ
New Zealand Certificate in Food and Beverage Service (Level 3) from Quick Service Restaurants Services
Aotea College
National Certificate in Mathematics (Level 1)
New Zealand Qualifications Authority
National Certificate of Educational Achievement (Level 2)
New Zealand Qualifications Authority
National Certificate of Educational Achievement (Level 1) achieved with merit
Courses Completed
- Comprehensive First Aid Course 2012
- Kindy care at Whitireia New Zealand 2013
References
- Hope Toilolo (+64 27 410 9543)
- Sautia Sataraka Aimaasu (0211418491)
- Catherine Buckley manager (+64 21 512 432)
Hobbies and Interests
- Playing sports like volleyball and rugby
- Reading
- Enjoy listening to music
- Helping other people
Courses Completed
- Comprehensive First Aid Course 2012
- Kindy care at Whitireia New Zealand 2013
References
- Hope Toilolo (+64 27 410 9543)
- Sautia Sataraka Aimaasu (0211418491)
- Catherine Buckley manager (+64 21 512 432)
Hobbies and Interests
- Playing sports like volleyball and rugby
- Reading
- Enjoy listening to music
- Helping other people
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