Gloria Vegar
Auckland,AUK
Summary
Laundromat Manager
Orchestrating the daily operations of multiple Laundromats, coordinating and scheduling technicians for necessary repairs and maintenance.
Working closely with the cleaners to ensure exceptional cleanliness standard is maintained for our clients thru all our sites.
Collaborating with the Call centre in terms of helping the clients when there is a problem with the machines or any other issues.
Making sure we provide our clients with every day support, help and professional service along with processing refunds for them ect...
Brand Ambassador
Working on various activations throughout Auckland, promoting products for the clients helping to develop brand awareness and drive customer loyalty through effective communication and strategic promotional events.
Strong communication and teamwork skills while effectively managing public interactions an promotional events.
Highly committed to providing outstanding product demonstrations with attention to detail.
Hardworking, positive attitude with focus on helping the team achieve company goals.
Overview
6
6
years of professional experience
Work History
Brand Ambassador
Destro
Auckland, AUK
04.2024 - Current
- Developed brand awareness through engaging promotional activities and consumer interactions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Boosted brand visibility at major events by representing and speaking knowledgeably about product.
- Maintained clean, organized and professional work environment.
Laundromat Manager
The Washouse Laundromats
Auckland, AUK
05.2020 - 02.2024
- Coordinated maintenance of laundry equipment, minimizing downtime through proactive scheduling.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Skills
- Time management
- Decision-making
- Scheduling and coordinating
- Documentation and reporting
- Business development
- Attention to details
- Recruiting and interviewing
- Excellent communication and positive attitude
Languages
Croatian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Education
PE & PT
Faculty of Kinesiology Zagreb
CroatiaCertification
Safe in Store Pass - Store induction and Food handling
Timeline
Brand Ambassador
Destro
04.2024 - Current
Laundromat Manager
The Washouse Laundromats
05.2020 - 02.2024
PE & PT
Faculty of Kinesiology Zagreb