Gloria Zou
Hamilton,WKO
Summary
Motivated digital marketing enthusiast with a robust background in SEO, SEM, and one month of hands-on experience. Experienced in sales and client management, adept at leveraging data analysis to optimize marketing strategies. Strong multitasking, communication, and problem-solving skills. Known for building relationships and fostering collaboration. Seeking to contribute to a dynamic digital marketing team.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Export Sales Coordinator
VENTOS ESSENTIAL OIL & AROMATICS(SHANGHAI)CO.,LTD.
07.2022 - 08.2023
- Developed and managed customer accounts with targeted communication strategies.
- Prepared and analyzed market trends to provide accurate quotations and improve sales outcomes.
- Implemented effective client acquisition strategies resulting in successful growth in customer base.
- Delivering accurate and timely quotations based on market conditions and price trends. Preparing diverse samples as per client specifications to facilitate order placements. Enhancing customer engagement and trust by maintaining clear communication of order statuses and addressing inquiries, resulting in a noteworthy 80% increase in repeat business.
- Demonstrated a proactive problem-solving attitude in handling post-sales services, resulting in high levels of customer satisfaction and zero-loss rate for established clients.
- Special Contributions:
- Simplified international trade processes to effectively improve order completion efficiency, resulting in increased customer satisfaction.
- Enhanced interdepartmental collaboration resulting in significant improvement in company's operational efficiency.
- Optimized collaboration methods with subsidiaries and direct clients to increase order placement and fulfillment rates.
- Demonstrated strong collaborative skills by representing and collaborating closely with the procurement manager during GM's absence, resulting in successfully securing orders exceeding 10 million within a mere two weeks.
Digital Marketing Intern
Tongyun Amusement Equipment (Shanghai) Co., Ltd.
09.2021 - 10.2021
- Assisted in the development and implementation of SEO and SEM strategies.
- Conducted keyword research and analysis to optimize website content.
- Monitored and reported on website traffic and performance using Google Analytics.
Export Sales Executive
Shanghai Starway Manufacture CO.,LTD.
11.2019 - 09.2021
- Managed operations on Alibaba and China Manufacturing platform, increasing online visibility and inquiry rates.
- Analyzed market data to identify customer needs, leading to an increase in conversion rates.
- Actively engaged in building and maintaining relationships with new customers, resulting in successful development of over ten major clients across five different countries.
- Provided accurate and timely market-aligned quotations while preparing customized samples to facilitate order placements. Actively communicated order statuses and addressed client inquiries, enhancing customer engagement and trust. Achieved a substantial 80% increase in repeat business through transparent communication and exceptional customer service.
- Demonstrated proactive problem-solving attitude in handling post-sales services, resulting in high levels of customer satisfaction and zero-loss rate for established clients.
Education
Master of Business And Management -
University of Waikato
Hamilton, NZ11-2024
Bachelor of Science -
Jiujiang University
Jiangxi CHN06-2017
Affiliations
Volunteer
JJUFZST Community
2013 – 2017
• Promoted environmental awareness through community projects like park clean-ups.
• Educated the public on ecological issues and the importance of environmental protection.
• Organized events to inspire student engagement in human development and social responsibility.
• Assisted in programs to enhance cultural knowledge and outdoor survival skills among students.
Psychology Training
KnowYourself Psychological Training Program
August 2020 – April 2021
• Completed 9 months of intensive training focused on psychological principles and practices.
• Gained insights into human behavior, mental health, and effective communication techniques.
• Applied psychological concepts to improve personal development and interpersonal relationships.
• Certification ID: PACA00000000
Volunteer
Boon Sculpture Trail
March 2024
• Distributed flyers and provided information to visitors about the sculpture exhibition. • Assisted with security by holding signs and directing attendees during art performances.
Skills
- Digital Marketing: SEO, SEM, Google Analytics
- Technical Skills: SAP, Tableau, MS Office, CAD
- Data Analysis: Data interpretation, Market analysis, Financial analysis
- Supply Chain Understanding
- Cross-cultural awareness
- Sales strategy development
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Interests
Reading
Movie
Cooking
Timeline
Export Sales Coordinator
VENTOS ESSENTIAL OIL & AROMATICS(SHANGHAI)CO.,LTD.
07.2022 - 08.2023
Digital Marketing Intern
Tongyun Amusement Equipment (Shanghai) Co., Ltd.
09.2021 - 10.2021
Export Sales Executive
Shanghai Starway Manufacture CO.,LTD.
11.2019 - 09.2021
Master of Business And Management -
University of Waikato
Bachelor of Science -
Jiujiang University
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