GLORILYN DE LA CRUZ
Red Beach,AUK
Summary
Proven leader and efficient communicator, I enhanced customer satisfaction significantly at Mercury Drug Corporation by streamlining processes and fostering a positive work environment. Skilled in medication counseling and time management, I adeptly balanced staff needs with business demands, driving productivity and ensuring top-notch service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager - Registered Pharmacist
Mercury Drug Corporation, People Supple Support
06.2007 - 12.2014
- Complied with regulatory guidelines and requirements.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Implemented process improvements to increase productivity.
- Conducted professional OTC medicines counseling, regarding symptoms, dosage, frequency, potential side effects and how to mitigate them.
- Assessed prescriptions for currency and clarified any ambiguities.
- Prepared extemporaneous products like dermatological creams and ointments.
- Communicated with doctors via phone.
- Conducted point-of-sale transactions.
- Assisted in medication dispensing and compounding (paper tabs and encapsulation).
- Assisted in patient counseling on dangerous drugs.
- Manage stock and replenishment.
- Do dangerous drug and controlled substances reporting.
- Responsible in receiving and checking of deliveries.
- Responsible in personnel management (pharmacist schedule)
- Helped in orienting, coaching and modelling the trainees.
- Assessed employees performance.
- Extend excellent customer service.
Education
Bachelor Of Pharmacy - Pharmacy
Mariano Marcos State University
Batac, Ilocos Norte, Philippines 04.2006
Skills
Communication and counseling:
Bright and enthusiastic personality with good verbal and written communication skills Experience in point-of- sale Counseling customers to resolve health and medication queries regarding over the counter and prescription medications, drug therapy compliance, drug interactions and supplements Adept at and interested in maintaining good communication with colleagues to promote a positive, efficient work environment
Time management:
Outstanding ability to prioritize and juggle multiple tasks, including customer service, technical and administrative tasks
Certification
Seminar on A.O 2016.0003
Center for Drug Regulations and Research
Seminar for Drugstore and outlets
Enhancing Pharmacist and Drugstore participation in the control of Tuberculosis through the pharmacy DOTS initiative.
Continuing Education for Pharmacist II, The Mercurian Pharmacist: Building Trust through Excellent Customer Service.
First Aid Training for office employees.
Basic Life Support: Adult - Cardiopulmonary Resuscitation training for lay rescuer.
MIMS Pharmacy Education Lecture Series.
Seminar on Implementation of Administrative Order No. 56. Series licensing of Drug Outlets.
Continuing Education for Pharmacist: Great Customer Service through Adherence to Laws and Compliance to Regulations.
Timeline
Assistant Branch Manager - Registered Pharmacist
Mercury Drug Corporation, People Supple Support
06.2007 - 12.2014
Seminar on A.O 2016.0003
Center for Drug Regulations and Research
Seminar for Drugstore and outlets
Enhancing Pharmacist and Drugstore participation in the control of Tuberculosis through the pharmacy DOTS initiative.
Continuing Education for Pharmacist II, The Mercurian Pharmacist: Building Trust through Excellent Customer Service.
First Aid Training for office employees.
Basic Life Support: Adult - Cardiopulmonary Resuscitation training for lay rescuer.
MIMS Pharmacy Education Lecture Series.
Seminar on Implementation of Administrative Order No. 56. Series licensing of Drug Outlets.
Continuing Education for Pharmacist: Great Customer Service through Adherence to Laws and Compliance to Regulations.
Bachelor Of Pharmacy - Pharmacy
Mariano Marcos State University
Similar Profiles
Mary Angelie R. PanganMary Angelie R. Pangan
Assistant Branch Manager/ Registered Pharmacist at Mercury Drug CorporationAssistant Branch Manager/ Registered Pharmacist at Mercury Drug Corporation
Marry Ann AldayMarry Ann Alday
Registered Pharmacist at Mercury Drug CorporationRegistered Pharmacist at Mercury Drug Corporation
Alleda FergusonAlleda Ferguson
Pharmacy Assistant at MERCURY DRUG CORPORATIONPharmacy Assistant at MERCURY DRUG CORPORATION